Coca Colas Product Range and Services

Table of Content

Coca-Cola is a carbonated soft drink sold in the shops, eating houses, and peddling machines of more than 200 states. It is produced by The Coca-Cola Company of Atlanta, Georgia, and is frequently referred to merely as Coke ( a registered hallmark of The Coca-Cola Company in the United States since March 27, 1994 ) . Originally intended as a patent medical specialty when it was invented in the late nineteenth century by John Pemberton, Coca-Cola was bought out by man of affairs Asa Griggs Candler, whose selling tactics led Coke to its laterality of the universe soft-drink market throughout the twentieth century.

The company produced dressed ore which is so sold to licensed Coca-Cola bottlers throughout to the universe. The bottlers, who hold territorially sole contracts with the company, produce finished merchandise in tins and bottles from the dressed ore in combination with filtered H2O and sweetenings. The bottles so sell, administer and ware Coca-Cola to retails shops and peddling machines. Such bottlers include Coca-Cola Enterprises, which is the largest individual Coca-Cola bottler in North America and Western Europe. The Coca-Cola Company besides sells dressed ore for sodium carbonate fountains to major eating house and nutrient service distributer.

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The Coca-Cola Company has, an juncture, present other Cola drinks under the Coke trade name name. The most common of these is Diet Coke, with others including Caffeine-Free Coca-Cola, Coca-Cola Cherry, Coca-Cola Zero, and particular editions with lemon, calcium hydroxide, or java. ( The Coca-Cola Company Profile,, 2011 )

Merchandise and Servicess

The Coca-Cola Company sells the merchandises signifier of soft drinks include drink dressed ores and sirups, with major drink merchandises. Business has more than 300 drink trade names all over the universe with a major to be Coke, Fanta, Lift, Sprite, Frutopia 100 % Fruit Juice, and Powerade. The Coca-Cola Company Beverages its bundles into fictile bottles of sizes 2 litres, 1.25 litres, 600ml and 300ml. these are besides available in aluminum tins of 375ml. Coca-Cola is the most well-known hallmark, recognized by 94 per centum of the universe population. Business was really successful and has an first-class repute. The monetary value of Coca-Cola are assorted harmonizing to size, topographic point, and packaging. Possibly if Coca-Cola sells in the school will hold different monetary value if the Coca-Cola sells in the bazar or market, or if we compare the monetary value of Coca-Cola in Indonesia will different in America. ( My web log Dewi Irianty, 2011 )

As information from Coca-Cola Amatil ( CCA ) Indonesia ( Profile Company,, 2011 ) Coca-Cola Bottling Indonesia ( CCBI ) is a maker and distributer of soft-drinks in Indonesia. We manufacture and distribute merchandises licensed from The Coca-Cola Company. In add-on to supplying quality merchandises and high criterions, we besides provide the best support services, both for our client ( distribution spouses ) every bit good as consumers. To back up the best service, the CCBI provides the National Contact Center ( NCC ) , a service centre for client and consumers throughout Indonesia. NCC serves as a medium for clients and consumers who need information or any services related to the Company and the merchandises of Coca-Cola.

Services From the NCC include:

Customer service which includes the petition for a clients, infrigidation equipment, telling merchandises from both traditional and modern mercantile establishments, and other affairs related to the distribution or sale ;

Customer service which includes merchandise information, merchandise quality and packaging, merchandises publicity and activities ;

Frequently Asked Question which include the research, pattern or internship and occupation vacancies the CCBI, petition to visits to the mill CCBI, offering services and merchandises for CCBI.

The suggest 90 % of our clients prefer to purchase of Coca-Cola in a cold province. To back up increase gross revenues growing and force the degree of benefits to our clients, the function of Cold Drink Equipment ( chilling equipment ) becomes of import. Therefore, we ever to guarantee that the Cold Drink Equipment that are in all our mercantile establishments to work decently and have an interesting position. One of the particular plan conducted by Coca-Cola Bottling Indonesia to recognize that end is to supply new services, RED desk for clients who already have a ice chest of Coca-Cola.

Types of Services Available Are:

Receive and handle ailments of harm from the mercantile establishment of Cold Drink Equipment every bit good as the Gross saless Center

Receive and handle petition installing or backdown from the mercantile establishment of Cold Drink Equipment and Gross saless Center

Answering Inquiry About the Cold Drink Equipment Services Coca-Cola

Why the Coca-Cola Company goes to International Business it because they want to distribute the merchandise all over the universe, and people will cognize the merchandise. Beside that ground, the Coca-Cola besides wants to raise the gross and it will impact the production and the production will up because the demand of the merchandise is growing up excessively. It ‘s non approximately merely the company acquire the advantage from this market, but the authorities will besides acquire the gross because The Coca-Cola Company make the export-import where there is a revenue enhancement will raise the income of the authorities. The Coca-Cola Company is frequently appointed to be a patron of FIFA World Cup Football. Coca-Cola became patron of the World Cup about every twelvemonth held the World Cup including the 2010 World Cup. (,, 2011 )

The Differences Between Across States and Place State

The differences between across state and place state shown in the merchandises they are produced. Each state have the different merchandise although they have same name merchandises, there are some merchandises may be same. In Indonesia Coca-Cola Bottling Indonesia or Coca-Cola Company produced the merchandises in the bottle with ordinary design and non-alcohol, it because in Indonesia the authorities non allowed it. But, in America they have extraordinary design with the different design every merchandise. In Indonesia they do n’t hold a alone design like the merchandise of America, and in America they have many merchandises of Coca-Cola. This affair of concern is supposed to be the nucleus differences between across state and place state. ( Products list of Coca-Cola,, 2011 ) , ( Product Coca-Cola,, 2011 )


To back up their merchandises The Coca-Cola Company has scheme to their merchandises and their company, the scheme such as gross revenues and selling, fabrication and distribution, and invention. To back up their gross revenues and selling, they designed many plans which are pointed to consumers and trueness of their merchandises.

Gross saless and Selling


Assorted publicities designed non merely to increase their gross revenues and selling, but besides to go on better their consumer satisfaction and trueness of their merchandises.

Serving Their Customers

Customer Service Center ( CSC ) is designed to go on better their client satisfaction and loyalty their merchandises by supplying superior degrees of service to their clients based on their specific demands.

Area Marketing Contractor

Encourage by the company ‘s limited resources to cost-effectively service certain runing countries straight and strong committedness to make occupation chances in the informal sector, Coca-Cola Bottling Indonesia ( CCBI ) continue develops its merchandise distribution system through little and moderate-sized concern in Indonesia. Under the system, CCBI works with two brinies of 3rd parties: Area Marketing Contractors known as AMCs, and street peddling.

Serving Their Merchandises

At Coca-Cola Bottling Indonesia, we are commits to supplying their clients with a scope of Cold Drink Equipment to back up their concern. From ice thoraxs for booth, to electric ice chests for retail mercantile establishments, peddling machines and street peddling, we lend these installations to the client at no cost, so they can sells Coca-Cola Merchandises cold op their consumers.


Having partnership with many hotels, eating houses, and coffeehouse, their give many great offerings through HoReCa plans. ( The Coca-Cola Company gross revenues and selling,, 2011 )

Fabrication and Distribution

The production of all merchandises sold and distributed by Coca-Cola Bottling Indonesia takes topographic point in Indonesia. There are 10 production workss located throughout Indonesia. Over the old ages, our workss in Indonesia have been awarded awards from the Coca-Cola Company for achieving criterions above those similar workss located in others portion of the universe.

All production workss run into and often exceed international criterions and local regulative demands and undergo regular audits in the countries of quality control, environmental, wellness, and safety patterns. Coca-Cola drinks merchandises began as natural stuff and travel through many phases as follows: Ingredients Preparations, Mixing, Washing, Filling & A ; Capping, Coding, Inspection, Packaging, and Loading.

Coca-Cola will non merely sell merchandises to their clients but besides give instructions on how to ware the merchandise. Gross saless supervisors besides on a regular basis visit clients and supply advice and listen to any input that the clients may supply, it will be a great part to the company.

Overall gross revenues and distribution policy is directed by the National Office, located in Cibitung, Bekasi, but the executing of the policy is carried out by good qualified and experienced regional and country operational directors and their staff. Apart from that, the bottling workss in Indonesia ever welcome visitants who would wish to cognize more about explore their hygienic and state-of-the-art production procedure.

Coca-Cola indicates their invention through some continuation research and development activities. They try to develop Indonesia typical merchandises. Furthermore, many fluctuations of bundles and accoutrements are now easy found throughout Indonesia.

The repute of Coca-Cola in Indonesia was merely recognized as the big forces with chief carbonated drink company, now has changed become entire drink company in line with the production of fast non-carbonated drink. It commenced from the issue of Frestea, tea drink, on the last June 2002. Now it becomes the 2nd largest fast drink merchandise in Indonesia. Furthermore, Coca-Cola has marketed Sunfill Syrup and pulverization, and Ades mineral H2O outside Jabodetabek. In the interim, the packaging field ever updates its inventions. After the Refillable Glass Bottle, Frestea, Produced a twosome old ages ago ; it has been produced in more relax bundle last twelvemonth ( Tetra Wedge ) . It is believed to be easier and pattern to convey. In the terminal of 2003, Coca-Cola, Sprite, and Fanta appeared in the bantam can box of 250ml. In add-on, there is Glass Bottle which is light to 30 % in its weight with a really bantam design but strong. Now it has started to market in Bali and for the close coming old ages will be marketing countrywide.

Invention on selling installations besides developed continuously in order to run into the demand of consumers and the current engineering development. Some of us had to believe that Information Technology attack is truly indispensable for every base of company. Meanwhile, Coca-Cola bottling Indonesia has non-pollution stuffs. Besides increasing selling productivenesss, those new crates are expected to heighten the merchandise of Coca-Cola in Indonesia.

These uninterrupted inventions have proven which as one of the celebrated drink company in the universe, Coca-Cola wants to supply its best for the consumers. New thought has presented and uninterrupted investings have made in order to go the best drink company in the universe. ( The Coca-Cola Company fabrication and distribution,, 2011 )


The Coca-Cola Company tries to do new invention to develop their merchandises. In add-on, more bundles and interesting accoutrements are now easy found throughout Indonesia. The repute The Coca-Cola Company in Indonesia which is antecedently recognize as the chief carbonated drink company, has now changed become entire drink company in line with the production of fast non-carbonated drink. It commenced from the issue O degree Fahrenheit Frestea, Tea Beverage, on the last June 2002. Now, it becomes the 2nd largest fast drink merchandise in Indonesia. Furthermore, Coca-Cola has marketed Sun Fill sirup and Powder, and Ades mineral H2O outside Jabotabek.

In the field of packaging, Coca-Cola ever updates its invention. After Refillable Glass Bottle, Frestea, produced a twosome old ages ago ; it has been produced a last twelvemonth in more relax bundle ( Tetra Wedge ) which is easier and more pattern to convey. In the terminal of 2003, Coca-Cola, Sprite, and Fanta appeared in the bantam can box of 250ml. In add-on there is Glass Bottle which is light to 30 % in its weight with a really bantam design but strong. Now it has started to market in Bali and for the close coming old ages will be marketed countrywide.

Invention in selling installations besides developed continuously to run into the demand of consumers and the current engineering development. Coca-Cola Bottling Indonesia has non pollution stuffs. Besides increasing productivenesss, those new creates are expected to heighten the merchandise of Coca-Cola Indonesia.

Those uninterrupted inventions have proven that as one of the celebrated drink company in the universe, Coca-Cola wants to supply its best for the consumer. New thought has presented and uninterrupted investings have made in order to go the best drink company in the universe. ( The Coca-Cola invention,, 2011 )


Culture is a portion of external influences that impact the consumer. That is civilization represents influences that are imposed on the consumer by other persons. The civilization every state is different, non merely about civilization of state but the company has besides civilization for their company. To derive their concern, The Coca-Cola Company concentrate in all facet such as focal point in merchandise, committedness to people development, alumnus trainee plan, occupation vacancy and the others. To maintain the quality of merchandise The Coca-Cola Company ever controls the merchandises to non let downing the consumer. The Coca-Cola Company besides held the events for their employees such as games, party, etc. The Coca-Cola Company has committedness for their company to ever maintain the believing from the peoples. ( Lars Perner, Ph.D,, 2011 ) (, 2011 )

Analyzes of PESTEL ( Political-Economical-Social-Technological-Environmental-Legal )


The non-alcoholic drinks falls in the class under the FDA and the authorities plays a function within the operation of fabricating these merchandises. For those companies that did n’t run into the criterion demand which have been set by jurisprudence, an sum of mulcts shall be deemed.

The alterations in Torahs and ordinances, such as accounting criterions, revenue enhancement demands and environmental Torahs and foreign legal powers might impact the book of the company every bit good as their entry in foreign state. Apart from that, the alterations in the nature of concern as non-alcoholic drinks can derive competitory merchandise and pricing force per unit areas and the ability to better or keep the portion in gross revenues in planetary market as a consequence of action by rivals. An overview to the state internal markets and other governmental alterations that affects their ability to perforate the development and emerging markets that involves the political and economic conditions. Indeed, Coca-cola ever anticipates any alterations in the political field and continuously supervising the policies and ordinances set by authorities. In the political variables, most of the things are related to Governmental activities. So, they do n’t go forth any good or bad impact in the Industry of coke.


The issue of recession and rising prices rates may impact the industry of coke. Non-alcoholic and alcoholic drinks are besides stands for good impact for a certain states. Non-alcoholic drinks will stand better for Indonesia, Japan, Germany, and so on. On the other manus, alcoholic drinks will roll up a high demand in USA, Australia, New Zealand, etc. It is supposed that economic have a negative impact to the demand of coca-cola merchandises when the monetary value changed because of recession and rising prices. The economic state of affairs of a state shall be strong in order to accommodate to the economical alterations.


Life styles and attitudes of the market are supposed to alter in a life-time. It is besides observed that the overall content in this universe is categorized as babe boomers. This will go on to impact the non-alcoholic drink industry by increasing the demand overall and in the healthier drinks. The chief consequence is the diminishing demand for the carbonated drinks and is traveling to draw down the gross of coca-cola.


IT section is demanded to be the most functional field. This creates chances for new merchandises and merchandise betterments in footings of selling and production. New merchandises ever come along with the progress of engineering. Through computing machines coke can increase the efficiency of its concern and can hold up -to-date informations about their productions. This will be a manner to supervise the demands of consumer.


The Coca-Cola Company is supplying consumers with simple minutes of unambiguously fulfilling refreshment. The Coca-Cola Company work hard to inculcate the environmental, wellness, and safety public presentation. Before The Coca-Cola Company discharge effluent into a natural organic structure of H2O, they treat that discharge H2O to a degree capable of back uping fish life.

Acknowledging that environmental, wellness, and safety issues change as our apprehension of these issues grows, they have developed a comprehensive system that follows international criterions ( including ISO 14001 ) and complies with the prevailing Torahs and ordinances. All workss are audited on a regular basis and have solid environment wellness and safety patterns – from waste direction and reuse to occupational wellness and safety plans.

Beyond the satisfaction of making the right thing, our duty goes to the Indonesian people whose lives touch every twenty-four hours, and that duty includes carry oning their concern in ways that protect environment and advance the wellness and safety of our employees at the work topographic points.

Environment Policy:

PT. Coca-Cola Bottling Indonesia has committedness to ever grok, prevent and cut down any negative impacts on environment due to its production procedure, to continuously provide high quality services and merchandises to its clients and consumers, and to make a safe working environment. ( The Coca-Cola Company environment,, 2011 )


Legal facet emphasizes on the consequence of the national and universe statute law. The industry of Coke receives all the rights applicable in the nature of their concern. Every innovations and merchandise developments are ever traveling into the patented procedure led by governmental regulations and ordinances. This sort of legal attack leads to no extremely negative impacts to industry of Coke as prescribed in Presidential edict.

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Three Major leagues are really of import from PESTEL


A few of economical crisis rises in many states, particularly developing and developing states. Both classs seem non to hold a strong economic degree compared to developed states. Inflation and recession will do the economical state of affairs of those states to be unstable. Monetary values can be absurd and unaffordable. This will set up a choice from the demand which means ungenerous demand. The gross of coca-cola industry will be decreased in many possible ways. In decision, the gross revenues projection will be higher than realisation. Bad repute will so make another negative impact to the other Fieldss of effects.


The life style, tendencies, and civilization of each state are all different. The states such as Indonesia, Japan, Germany, Fiji, Papua Guinea, are nearing “ Sparkling drinks ” , “ still drinks ” , but non “ alcoholic drinks ” . This means industry of coke have to find their merchandises distribution in a coincident manner. Producing the non-alcoholic drinks in such states mentioned supra will be able to roll up a huge figure of demands. Producing alcoholic drinks will be merely otiose and merely produced in a limited figure which ensuing in higher monetary values than the other merchandises. This status may non be impacting a state such as USA and Australia. Both of them are multicultural and many merchandises are acceptable in both states. The lone problem is merely the rivals such as Pepsi and Nestle.


Apart from all the other filed, technological do impact most industry even Coca-Cola company. By utilizing engineering advantages, most developed industries in the universe are holding the promotion of engineering as the beginning of their success. The nucleus benefits are information, market place, and merchandises development.

Information ever flows from the industry to the clients and frailty versa. An industry is a physical signifier of conceptual program. Every industry has to change over the beginning of information into information. The informations can be accessed by clients in order to give dependable feedback to the industry itself. This will be the entree point to the market place. Every state seems to hold different gustatory sensations and demands. In this term, industry of coke can section the market with possible demand.

The possible demand may be differentiated into some classs. Meanwhile, the industry of Coke can make merchandises development in order to carry through the demands of consumer. This sort of monitoring session will convey up the flow into information once more. Then, industry of Coke will hold the updated information from client once more. Furthermore, by the information received, industry of Coke can supply new information about their developed merchandises and any publicity and inside informations about the company.

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