Introduction
The Phoenix Advertising group is experiencing difficulties with its employees, including their work ethic, morale, and motivation. Therefore, a report is required to investigate both the economic and managerial aspects related to these issues. Additionally, the report aims to examine the relationship between the employees and their management. Its purpose is to assist the company in comprehending the problems at the Ranked ranch and identifying potential solutions to permanently address these issues.
Facts and Causes: Background data
The Ranked branch of Phoenix Advertising, based in Ranked, Virginia, is currently encountering an issue. Phoenix Advertising, with its headquarters in Charlotte, North Carolina, caters to various clients like banks, insurance firms, and retail chains. In my role as the Vice President for Human Resources Management at Phoenix Advertising, I am accountable for reporting to the company President. The purpose of my visit to the Ranked Branch is to gather information regarding raised issues and complaints and find suitable solutions. Our objective is to avoid these problems from happening again in the future.
Relative Information
The President of the company uncovered a problem at our Ranked, Virginia branch. Several clients have expressed their dissatisfaction with the work done there. Our clients’ satisfaction is vital for our overall success as they are the driving force behind our business. Moreover, two long-standing employees and top-level managers have recently resigned from the agency. Furthermore, other important individuals in the agency are contemplating leaving due to various concerns. Consequently, I have been tasked by the company president to conduct a personal investigation into this situation.
To assess and evaluate the working conditions at the branch, I will conduct interviews with a diverse range of individuals, including both new and long-time employees. Additionally, I will review company documents such as manuals and employee training materials. The investigation into the Ranked Branch of Phoenix Advertising uncovers challenges in management and employee relations which have had a significant negative impact on the overall functioning of the branch.
One of the main challenges they encounter is a decrease in both employee morale and motivation, as evidenced by feedback gathered from interviews. Both new hires and experienced staff members demonstrated a notable decline in their dedication to their work, resulting in decreased performance and output. Furthermore, they attributed this deterioration to dissatisfaction with their managers’ performance and the working conditions.
The employees face high levels of stress at work, resulting in more sick days taken and contributing significantly to the high turnover rate. Additionally, inadequate or ineffective communication between employees and managers was consistently identified as a problem during interviews.
Solutions
The issues uncovered during my examination must be addressed promptly, as they can have adverse effects on both the Ranked branch and Phoenix Advertising as a whole. To begin resolving them, we should review the hiring and recruitment procedure within the branch. This includes improving the communication of job responsibilities, hierarchical structure, and employee rights and benefits.
The solution proposal aims to clarify the purpose of employees and empower superiors to utilize them effectively based on their skills and responsibilities. As the investigator, I suggest the following solutions: reducing workload for full-time employees and recruiting more part-time employees during busy periods. This approach will alleviate employee tension and distribute work evenly among individuals.
Creating a clear communication line between managers and employees is crucial for a more productive workplace and improved collaboration among all stakeholders, including clients, artists, helpers, and anyone else involved in the project. Additionally, establishing clearer procedural structures and requirements for future client and contract approvals will enable us to ensure the capabilities of the entire company. By prioritizing better product quality rather than merely increasing quantity, we can benefit both the Ranked branch and Phoenix Advertising as a whole.
