Sandra Chakri. Senior Vice President of Human Resources. has been sent into examine the current state of affairs being experienced at the Regency Grand Hotel in Bangkok. Thailand. Chakri should measure why the current scheme of authorization has been unsuccessful at the hotel. Part of this analysis should include an appraisal of the different types of personalities within the hotel’s work force. Chakri’s study should besides offer solutions to the increased degrees of emphasis. absenteeism. and turnover rate. Chakri’s recommendation should be made every bit shortly as possible. to the Hotel chain’s senior direction squad. After a thorough rating. Chakri found that the hotel was covering with major organisational behavior issues. The employees had been really immune to alter. There were besides many cross-cultural differences that were impeding operations. Furthermore. emphasis. absenteeism. and employee turnover were at an all-time high. Using her cognition of OB theory. Chakri made a recommendation to the senior direction squad. This recommendation involved extra preparation for employees. adding an adviser for Becker. and implementing stress direction schemes. Chakri recommends that these alterations be made instantly. in order to keep the long-run success of the Regency Grand Hotel.
Problem StatementSandra Chakri. Senior Vice President of Human Resources. has been sent into examine the current state of affairs being experienced at the Regency Grand Hotel in Bangkok. Thailand. Chakri should measure why the current scheme of authorization has been unsuccessful at the hotel. Part of this analysis should include an appraisal of the different types of personalities within the hotel’s work force. Chakri’s study should besides offer solutions to the increased degrees of emphasis. absenteeism. and turnover rate. Chakri’s recommendation should be made every bit shortly as possible. to the Hotel chain’s senior direction squad. OB Issues
There is a figure of Organizational Behaviour issues associated with this instance. The issue of empowerment dramas a large portion in this instance. Prior to the reaching of Becker. the hotel was runing really swimmingly. However. when Becker arrived to the hotel. he gave his employees a high degree of authorization. Some of the employees enjoyed holding control within the workplace. but for the most portion. employees were unsure of what was expected of them. and these led to increased emphasis. Part of the job can besides be attributed to differences in cross-cultural values.
Becker being an American. may non to the full understand the cultural differences between the Americans and the Thai people. Becker besides lacks nucleus leading accomplishments. as he makes little to no attempt in seeking to acquire his staff to understand what is expected from them. Furthermore. Becker frequently got frustrated when employees would inquire him for counsel in determination devising procedures. All of these issues have led to increased emphasis and lower assurance degrees amongst the employees. Furthermore. the hotel is detecting increased absenteeism and turnover rates amongst its employees. Finally. it is interesting to observe that employees get paid moneymaking fillips. regardless of the hotel’s overall public presentation. This is something that should be examined nearer as it may be the root of some of the jobs. Chakri’s recommendation should turn to these issues if the hotel programs on going successful once more. Internal Analysis
Detailed Company InformationThe Regency Grand Hotel is a 5-Star hotel located in Bangkok. Thailand. The hotel was regarded as one of Bangkok’s most esteemed hotels. It employs 700 employees who enjoy great benefits. The Regency has late been purchased by an American hotel concatenation looking to spread out into Thailand. Since Becker has implemented his new schemes. the company’s repute has taken a terrible hit. An International travel magazine late described Becker’s hotel as “one of Asia’s incubus hotels” . If the hotel continues to stain its repute due to internal issues. it will be out of concern in no clip. Financial Overview
Not much fiscal information is given. nevertheless. in visible radiation of the recent alteration in ownership ; one can presume that the Hotel is making good financially. The hotel has been profitable for the 15 old ages it has been in being. Additionally. employees are offered great wellness benefits. and are paid more than the mean market wage. The Regency besides pays their employees really moneymaking fillips. therefore it is safe to state they are making good financially. However. if the current issues continue. the company may run in to fiscal jobs down the line. SWOT Analysis
Strengths* One of Bangkok’s most esteemed hotels* 700 Employees* Very profitable since it’s opened 15 old ages agoFailings* Mounting emphasis degrees amongst employees* Increased absenteeism due to illness* Employee turnover rate at an all-time highOpportunities* New ownership looking to spread out in the Thai marketMenaces* Overall repute decreasing* Negative reappraisals from legion travel magazinesOrganizational Behaviour TheoryThere is much analysis that needs to be done in order to place the root of the jobs being experienced by the Regency Grand Hotel. First and first. an analysis of the effects of authorization must be conducted. Empowerment is defined as a psychological construct represented by four dimensions: * Self-determination- employees feel that they have freedom. independency. and discretion over their work. * Meaning- employees who feel empowered genuinely believe that the work they are making has a significance. * Competence- employees are confident about the degree at which they can finish their work. * Impact- sceptered employees see themselves as valuable members of the organisation.
In theory. authorization is supposed to increase motive. occupation satisfaction. organisational committedness. and occupation public presentation. However. authorization has had an opposite consequence for Becker and the Regency Grand Hotel. Becker is used to holding his empowerment systems work in the United States. nevertheless. values differ across different civilizations. The undermentioned chart describes five cross-cultural values. and their deductions within the workplace:
Based on the employees’ reluctance to purchase in to the authorization system. it appears that they value uncertainness turning away. The former ownership had really rigorous Torahs. and did non promote creativeness from the employees. With Bicker at the helm. the regulations within the workplace wholly changed. and the employees had a batch more input. and are encouraged to do their ain determinations. This drastic alteration may hold been overpowering for some employees. and may be one of the stressors within the workplace. The employees besides show high power distance. as they are ever looking for reassurance from Bicker when doing determinations. Give the new government at the hotel. the execution of authorization and drastic differences between cross-cultural values. emphasis has been on the rise for both Bicker and the employees. Stress can be lifelessly within the workplace. and can kill all positive impulse a concern one time had. One of the effects of emphasis is occupation burnout. The undermentioned chart shows the phases of emphasis.
At foremost. employees are able to get by with the emphasis. but through clip. the ability to get by goes lower and lower. This finally leads into exhaustion. Job exhaustion may be what many of the employees. along with Becker. are sing at the hotel right now. as some of the symptoms of occupation burnout are absenteeism and high turnover. Another lending factor to the diminution in employee morale at the Regency Hotel. may be Becker’s manner of leading. This one time once more goes back to cross-cultural differences between Becker. and his employees. Becker may be acting in a mode that is inconsistent with the cultural outlooks of his Thai employees. This may be taking him to being perceived as an uneffective leader. Deductions of Analysis
It is clear that something has got to alter if the Regency Grand Hotel hopes to acquire back to the degree it one time was. Chakri’s recommendation will necessitate to turn to the issue of authorization. and implement the necessary alterations to do every employee feel comfy within the workplace. Furthermore. Chakri’s recommendation should promote Becker ( and any of the new American staff members ) to go more familiar with the cross-cultural values of the Thai people. in order to better understand them. and take them in a more efficient mode. Likewise. Chakri will necessitate to implement a scheme that will assist cut down the emphasis within the workplace. A decreased emphasis degree. will hopefully help in take downing the alarmingly high absenteeism and turnover rates. All of these issues must be addressed. if success is to be maintained at the hotel for the coming old ages.
Options and AnalysisAlternate 1 – Replace Becker with new director. implement new system Professionals* Becker could be replaced by person who better understands the Thai civilization. and hence pull off the employees better. * New system would be implemented.Cons* Another drastic alteration may be hard on the employees.* Can be dearly-won to replace Becker.* No warrant that chief jobs are fixed.Analysis: Replacing Becker this early on seems really drastic. and does non offer any unequivocal solution to the jobs being faced. A alteration of this magnitude may in fact amplify the current issues being faced at the hotel. The cons decidedly outweigh the pros in this option. Alternate 2- Sell The Hotel
Professionals* Cut ties with the hotel before repute gets worse.* Do non incur any fiscal losingss.Cons* Losing out on a potentially really profitable concern.* Gives your hotel concatenation a bad repute of “giving up” . * Leaves the current hotel employees in a monolithic province of flux. Analysis: Another option that Chakri can urge to the senior direction squad. would be to sell the hotel all together. By selling the hotel. the American concatenation would cut all ties with a concern who’s repute is plumping. By selling it. they would besides no longer be accountable for any fiscal losingss the hotel may incur. However. this is non the best solution to the job. The Regency Grand Hotel is a really esteemed hotel. and has ever been profitable since it has been in being. The company would be incorrect to give up on the undertaking this early on. Selling the hotel would give the concatenation a repute of “giving up” . and would go forth current hotel employees in a province of flux. This option should merely be considered as a eventuality program. if the chosen alternate proves to be unsuccessful. Alternate 3- Offer proper developing to employees. have person work closely with Becker to better understand the Thai civilization. and implement emphasis alleviating activities at the workplace. Professionals
* Get everyone on the same page* Make the employees feel comfy and motivated* Enable Becker to be a better director. who understands the cultural values of his employees * Reduce emphasis within the workplace* Hopefully cut down the absenteeism and turnover rates at the hotel Cons* Training can be expensive* Becker may non hold “time” to acquire to larn the civilization Analysis: This alternate offers proper preparation to employees. to assist them acquire a better apprehension and raise their assurance about determination devising. Teaching the employees how to measure state of affairss and do proper on-the-scene determinations will hopefully do them experience more comfy and confident within the workplace. It besides encourages them to swear their ain determinations. and non seek Becker’s blessing. This option besides suggests that person should work closely with Becker to enable him to hold a better apprehension of the Thai cultural differences. By better understanding these cross-cultural values. Becker could be a much more effectual leader. and be perceived as such by his employees. Finally. this alternate suggests implementing emphasis alleviating activities within the workplace. These would hopefully take down the overall emphasis rate at the hotel. and with all being good. would cut down the absenteeism and turnover rates. This option should be strongly considered. as it addresses all of the key jobs being experienced at the hotel. Recommendation/Implementation Plan
Given the current state of affairs at the Regency Grand Hotel. Chakri should urge alternate three to the senior direction squad. This alternate includes offering proper preparation to all employees at the hotel. The preparation should stress the importance of determination devising. and learn the employees how to read and respond to a assortment of state of affairss. The one downside to this option is its cost. But. given to possible profitableness and prestigiousness of the hotel. the investing will be good worth it. The preparation should get down instantly. and be conducted by professionals who understand the different values and larning manners of the Thai people. With proper preparation. the employees should experience much more at easiness when it comes to doing determinations. It will besides cut down their dependence of Becker when doing determinations. This increased comfortability should besides diminish emphasis and increase occupation satisfaction. Furthermore. this alternate recommends happening person to work closely with Becker for approximately a month. in order for him to give him a better apprehension of the Thai civilization.
Bing American. and non holding much work experience in Thailand. Becker may be a spot lost when it comes to covering with his staff. This adviser will function as a usher for Becker in demoing him the differences between the two civilizations. The adviser will besides be at that place to give solid advice on how to cover with certain employee struggles that may originate. This extra preparation for Becker will demo him how to adequately cover with his staff. and hopefully do him more at easiness with working in Thailand. The option besides recommends integrating emphasis alleviating mechanisms within the workplace. Given the recent alterations at the hotel. many employees have been overwhelmed and have shown a high opposition to alter. The undermentioned chart can be used to assist cut down this opposition to alter within the workplace.
When detecting that chart. it is evident that this recommendation uses a broad assortment of those options. When looking specifically at the emphasis direction subdivision. the chart recommends employees attend Sessionss to discourse their concerns about the alteration. This should merely happen if the preparation and increased communicating between Becker and his staff is non effectual. If these alterations are implemented successfully. the Regency Grand Hotel should anticipate a positive alteration over the long-run. Eventuality
There is a possibility that Chakri’s recommendation does non work. For illustration. Becker may be loath to larn about the cross-cultural values of the Thai employees. If this is the instance. Becker should be replaced by a director better suited for the place. There is besides the hazard of the preparation non traveling harmonizing to program. and the hotel’s repute continues to plump. In this instance. the senior direction squad should carefully measure the state of affairs once more. and if non plausible solution is found. cut ties with the hotel and travel on to another undertaking. These options should merely be considered in the event that no betterment is made at the hotel.
