Sensory impairment could be a barrier to effective communication they can prevent service users and health care professionals from communicating correctly, this is because they interfere with a service user’s ability to send, receive and understand a message. According to Collins Education sensory impairment is the key issue why service users with sensory impairments are more exposed to ineffective care and their needs are not always met.
This would make the service users have a low self-esteem because they will be left confused and unaware about their health. To overcome this negative barrier the service user will need to be provided with technological aids that work properly in order for them to discuss and receive information about their health from the health care professional. The health care professionals should also be alert the service user additional communication needs for those service user with sensory impairments so that they can be given aids that can help them communicate.
Health care professionals could use the strategy of assessment of need in order to overcome the barrier of sensory impairment because by assessing a service users’ needs health care professionals will be able to provide the service user with loop systems. According to Pearson’s Loop systems will be able to help a service user with hearing aids because they help them listen to sounds more clearly because it reduces background noises that may prevent effective communication. Environment:
Environment could be a barrier to effective communication because it for example if a service user and a health care professional are in a noisy uncomfortable environment it would be difficult for them to understand each other, according to Collins Education this interaction will not be effective because it reduces people’s ability to communicate effectively with each other because if they are in a noisy environment service users will no longer have the ability to listen and concentrate. Environments that lack privacy can also discourage people from expressing their feelings and problems.
To overcome reduce and overcome this barrier the staff working in the health and social care setting or organisation ensure that they provide places where their can communicate with service users without being disrupted by noise. It could also be overcome by making different changes to the environment, for example sound proofing rooms so that conversations can be kept private, fitting electronic devices, such as induction loop systems to help those with hearing difficulties, minimising background noise and making sure they can be seen clearly by the person they are communicating with.
Health care professional could use the strategy of creating the appropriate environment in order to overcome the barrier of environment because by providing an appropriate environment the health care professionals will be providing an environment where service users will be able to listen and also gain deeper understanding of what is being discussed.
They will also feel more involved in the interaction because they will be in a private space where confidential things can be discussed. Complex Situations Alcohol: Alcohol can affect effective communication in health and social care settings because if a service user is under the influence of alcohol and is unable to speak clearly with a health care professional they could be prevented from receiving the care that meets their individual need.
If the service user cannot communicate properly in order to provide the health care professional with the knowledge about their problems the health care professional will not be able to provide it. To overcome this negative barrier, the health and social care professional could use an advocate strategy. According to Stretch, B advocate s will be important to have in this situation because they will be to communicate on behalf of the service use that is under the influence of alcohol.
This will help to overcome the barrier because the advocate will be able to communicate clearly with the health care professional and understand what the health care professional has to say about the service user so that when it is appropriate they can feed back the information they heard to service user to make them aware of what was discussed. This will promote effective communication because the advocate will be able to listen on behalf of the service user so that fewer mistakes will be made and the health care professional will also feel comfortable speaking to someone who actively listens and who can also decode the essage. Disability: Disability could be a barrier to effective communication because if a service user is unable to walk and they have to use a wheelchair to access health care services it could prevent them from being able to communicate with a health care professional because for example if they are attending a hospital the hospital may not provide wheelchair access for service users that have disabilities. This will not be promoting the service users rights because they are being discriminated against because of their disability.
The service user would also not be able to access the hospital in order to communicate with the health care professional. To overcome this negative barrier to effective communication the health care professionals should be aware of the service user needs so that they provide correctly. In order for them to be aware of the service users’ needs they should be given staff training where they can be informed about the policies and procedures and also how to meet the rights of service users and not discriminated against.
For example if the health care professionals are aware that there is a service user that needs wheelchair access in order to enter the hospital they will be able to meet their needs by providing a ramp. Staff training will also give the health care professionals an opportunity to learn more about their responsibilities and expectations. This will make the communication more effective because the service user will be treated equally and not discriminated against and their rights will also be promoted because they will have access to the hospital where they will be able to talk to a health care professional about they heath etc.