The Amazon of Innovation: How Is Everything Arranged?

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The information system that supports order fulfillment involves five components: hardware, software, data, procedures, and people. Hardware includes networked computers, hand-held devices, and other equipment that can be used for tasks such as picking up items, packing, and shipping. Software consists of programs that help hardware communicate and coordinate with each other, and data includes information about products, customers, orders, and shipments. Procedures are followed by workers in warehouses and shipping departments, and customers may also need to follow certain procedures. Finally, people include employees who use the information system, as well as those who maintain and support it, and other relevant stakeholders.

Table of Content

Describe, at a high level, the principal roles played by each of the five components of an information system that supports order fulfillment.

  1. Hardware: includes dozens of networked computers with Internet access, hand-held devices such as Radio Frequency scanner or Bar Code scanner. All these hardware can be used for order fulfillment. More specifically, they may be useful for the tasks such as picking up items in a warehouse, packing items, and shipping the package out.
  2. Software: consists of hundreds of different programs that work together to achieve the goal of fulfillment. The software applications help different hardware communicate and coordinate with each other. Some programs are for warehouse work, others may help connect to shipping vendors.
  3. Data: the information system may contain millions of bytes of data. They are about products, customers, orders, shipments, and other relevant things.
  4. Procedures: the information system may have hundreds of procedures that are being followed by workers in warehouses, shipping department, and other departments. Customers may also need to follow certain procedures to complete the order processing.
  5. People: the information system involves many users. Not only employees directly use the information system, but also other users doing the maintenance and supporting service of the system. Other relevant shareholders may also have interest in this information system.

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The Amazon of Innovation: How Is Everything Arranged?. (2017, Jan 16). Retrieved from

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