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Xerox – A Case Study Report

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    Info and Admin Report

    ParkR & A ; C5

    Table of Contentss



    Company Departments


    Information Technology ( IT )

    Global Contact Centre ( GCC )

    Human Resources ( HR )

    Administration Structure

    Administration Functions of an Office

    Workplace Legislation

    Carers Leave Act 2001

    Footings of Employment ( information ) Act 1994

    Unfair Dismissals Act 1993


    This is an debut for a study I have done as portion of my assignment on the globally know company Xerox. The intent of this study is to present people to companies such as Xerox and give them an penetration of the work done in the company and grounds for it making them. In my study I have included the company history, type, size, location and service. I have besides explained some functions in the company, an administration chart along with responsibilities of some occupations, disposal maps of an office and eventually three pieces of workplace statute law. I feel I have done this study to the best of my ability and hope you find that there is a broad scope of utile information on Xerox as a company among other things.


    Xerox was founded in the twelvemonth 1906, Chester Carlson created manner to easy double information on to paper named xerography 75 old ages ago. This innovation transformed how office work is done and how information is shared. The innovation of xerography is the ground for the company of Xerox, Carlson said while working on developing xerography that his ground for it was “to make office work a little more productive and a small less tedious.” And when we look at Xerox today this shines true.

    Xerox is one of few companies who’s Chairman and Chief Executive Officer ( CEO ) is a female. Ursula M. Burns joined Xerox as a summer houseman in mechanical technology in 1980 and in her old ages at that place has helped beef up Xerox’s leading in papers engineering and services.

    Xerox is a private sector administration. A private sector concern is a in private owned concern, a concern is set up to bring forth or administer a merchandise or service. The exclusive intent of a concern is to do a net income, without this a concern would non last in the market.

    Xerox is a private limited company ( Ltd ) . A private limited company is a company that is owned by its stockholders and can hold a lower limit of 1 member or a upper limit of 99. Limited company’s and PLC are similar lawfully but limited companies have rigorous regulations for the sum of portions to be issued to the stockholders, these are normally owned by household or friends of the concern. is an American based company and is run in 160 states, Ireland is one of these states. Their Irish subdivision is based in Ballycoolin Industrial Estate Blanchardstown Dublin 15. Xerox has been a major portion in papers engineering and services and presently is the world’s taking company for papers direction and concern procedure. With over 140,000 employees they offer planetary services from claims, reimbursement, HR benefits direction and automated toll dealing to client attention Centres. They commit 3.2 % of their gross to development and research for the company each

    Xerox, like many concerns has a assortment of different sections. Four of these sections are Finance, IT, GCC and HR.

    Company Departments


    The intent of a finance section in a concern is to do tactical determinations in the company’s money direction. They besides deal with one-year studies of the company’s payments and returns.

    • Do fiscal studies
    • aid with edifice net incomes for the concern

    Information Technology ( IT )

    The IT Departments function in the workplace is to develop and keep a certain criterion of web on desktops. Their chief intent is to pull off the engineering and package of their workplace and give counsel on these things to other staff members.

    • Meeting clients to specify any demands
    • Giving written or verbal solutions to questions

    Global Contact Centre ( GCC )

    The GCC section is a call Centre in Xerox. Its intent is to take client calls from a assortment of states with any questions they have with merchandises purchased and besides to take orders for merchandises. This is a large portion in Xerox’s concern as it helps with a batch of gross revenues.

    • Provides information to clients on the companies goods
    • Gives replies or solutions to enquiries

    Human Resources ( HR )

    HR’s function in a company is to assist give advice on policies associating to the usage of employees in a concern. The people in this line of work demand to hold an apprehension of the concerns aims and by making so develop their department’s policies.

    • Cover the conditions or employment
    • Deal with work patterns and equality in the work topographic point

    Administration Structure

    Network Manager Duties include:

    • Buying equipment for the company web
    • Manages the web and maintains its criterion
    • Installs any ascents needed
    • Oversees all user entree
    • Develop and run a backup plan for any exigencies

    Budget Analyst Duties include:

    • Helps fix the one-year budget
    • reappraisals budget in instance of mistakes
    • explicate issues with the budget at manus
    • Compare each consequence of each budget

    Administration Functions of an Office

    The duty of the office is to manage any of the information that goes to and from the concern. Location and size of an office is determined by the nature and size of the concern itself. Larger concerns would normally hold an admin office for each specific section, nevertheless it would be more common for a big concern to hold a centralized office for covering with frequent activities. Functions of admin:

    Receiving and Screening Information:The office would normally hold to cover with a assortment of information on a day-to-day footing received from:

    • Customers – questions, orders, payments and citations
    • Government Bodies, Revenue Commissions, Trade and Employment, Employment Welfare Agencies and Department of endeavor
    • Suppliers – Statements, bills, citations, promotional stuff and catalogues
    • Fiscal establishments – Interest & amp ; currency rates, bank statements and stock rating
    • The concern itself – studies, histories, internal mail & A ; petitions and proceedingss of meetings

    Processing and Communicating Information:Information received will normally necessitate farther scrutiny before it can be used or distributed. The office will state the receiver of the information this in one of the undermentioned ways:

    • Orally – Telephone, face to face or picture conference
    • Written – By missive or study
    • Visually – Bar charts, pie charts or histograms
    • Electronically – E-mail or facsimile

    Screening and Protecting Information:After information is processed in an office it is so stored for future mention. This is done utilizing either a manual filing system or electronic papers direction system. Information held in paper format or on a computing machine has to be upheld harmonizing to the Data protection Acts 1988-2003, any confidential information should be right stored to avoid any unauthorized entree.

    Three pieces of equipment used for these maps are:

    The Fax MachineFax machines are used to direct images of a papers of pick over telephone line, this is an easy manner of directing printed of manus written paperss to another person’s facsimile. A facsimile will normally hold its ain phone figure and line they can besides direct and have at the same clip.

    PhotocopierA photocopier is an office contraption used to do transcripts of paper paperss. There is a broad scope of photocopiers from little desktop 1s to the larger separate 1s, nevertheless offices would hold a freestanding photocopier as its gives forces easier entree.

    ShredderA shredder is a machine used to scatter of any unwanted certification and would be normally used in offices. It is an effectual manner of acquiring rid of unwanted paperss as it cuts them into little subdivisions that would be about impossible to be put back together.

    Workplace Legislation

    Carers Leave Act 2001

    The Carers Leave Act 2001 provides employees the entitlement to avail of impermanent leave to care for individuals who require full-time attention and attending.

    To be eligible for carers leave you need to be an employee in your workplace for 12 full months.

    You are required to be the sole and merely carer for the individual in demand of attention.

    You are required to give your employer at least 6 weeks’ notice of your purpose to take this leave.

    You are entitled to a lower limit of 13 hebdomads and a upper limit of 104, nevertheless your employer can decline to your carers leave if it is 13 hebdomads or less.

    The right of an employee’s one-year leave and public vacations is restricted for the first 13 hebdomads if carers leave has been taken by said employee

    Your employer can non punish you – handle you below the belt or any different anterior to your leave when back from carers leave.

    When on carers leave you are unpaid but your occupation is kept unfastened for you and you have the possibility of being paid through carers benefit.

    The individual your lovingness for isn’t required to be household it could be a friend co-worker

    When on carers leave you got to an educational or training class for up to 15 hours a hebdomad

    Footings of Employment ( information ) Act 1994

    The footings of employment Act 1994 is in topographic point to give employees an apprehension on the duties that should be followed by them and their employer/s.

    It withholds information on the affairs of occupation descriptions, rates of payment and hours of work.

    Anyone who is employed and earns an mean pay has a contract of employment.

    Employment contracts do non hold to be in authorship.

    An employee has to be given a written statement on their employment and its footings within 2 months of get downing work, this does non use to those employed a month or less.

    The statement is required to be signed by your employer but there is no demand for the employee to subscribe it.

    The statement can besides be signed on behalf of your employer if they are non available to make so.

    Your employer is required to maintain a transcript of your statements of footings during your employment and at least a twelvemonth after it.

    If any alterations are to be made to the statement the employer has one month after it comes into consequence at most to inform said employee of the nature and day of the month of the alterations.

    An employee has the right to convey ailments frontward to their employment for up to six months from expiration.

    Unfair Dismissals Act 1993

    The Unfair Dismissals Act 1993 gives us information on our employer’s rights to employee dismissal.

    If dismissed from your workplace, depending on your dismissal conditions you have the right to convey a claim forward for unjust dismissal against your employer.

    This statute law doesn’t protect from dismissal but gives the right to appeal it and oppugn the grounds for your dismissal.

    If you qualify to convey your claim frontward ( if your employer agrees there was a dismissal ) your employer will hold to demo that the evidences for dismissal were just.

    Judgment of dismissals are deemed unjust if there are non important justifications for it.

    You can inquire for a written statement of the grounds for your dismissal, this is to be provided within 14 yearss from requested twenty-four hours.

    If found that you are below the belt dismissed you could be place back in your occupation place or receive compensation for gaining lost because of the dismissal.

    You have a bound of 6 months from your dismissal day of the month to set in a claim, under certain exceeding fortunes you may be able to widen it up to 12 months.

    If you’ve work for your employer for at least 13 hebdomads you are still entitled to a statutory minimal period of notice.

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    Xerox – A Case Study Report. (2017, Jul 15). Retrieved from

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