McDonalds Training and Development
Training and recruitment is one of the most important actions that must be performed by a business because they would always need employees and they must train them so that they should know what has to be done at work. If the employee recruited is not trained to use particular equipment it might result in minor or severe injuries or there might not be any work done at all.
In McDonalds there are several training. Some of the main reasons why training is given to the employees is to ensure that they follow the health and safety rules, the work is efficient and fast and that the employees can carry out the tasks confidently. One of the purpose for training such as burger training would be that the employee learns how to make the burgers clean because if the employee doesn’t wash his hands and touches those burgers then this might spread infection and the customer might sue the company.
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There are different types of training given to the employees at McDonalds.
* Induction Training
* On-Job Training
* Off-Job Training
* Job Rotation
All these trainings take place at the workplace. Induction training is given when an employee starts to work at the workplace, this would include a tour of the work place so that the employee knows what is kept where. He/she would also be given training on how to use the equipments he has to work with.
Employees are given a guide to health and safety rules and the people working in the kitchen must follow the health and safety rules, if he/she needs more time to get familiar with the health and safety rules they are given time. The employees that work in the kitchen are given Fries Training.
Employees working at the customer services are given special hospitality training. A Good induction training is very important because employees would meet the expectations and would learn what to do in emergencies. The more knowledgeable the employees are the more benefit the business has.
On-Job training is when the employees are trained at the workplace and while working for example if an employee at McDonalds thinks he is having problem with doing something then the manager would train him by making him do the work and giving him instructions on how to do it. In other words its building up of practical skills by actually experiencing the work instead of watching someone do it or reading on how to do something. The employees are always trained for burgers and this is called ‘HamBurger Training’ where the employee might be sent outside the workplace to learn all the hygiene techniques and health and safety.
Off Job Training is when an employee is trained outside the actual workplace and builds up practical skills because they are trained by actually doing the work, for example an employee might be sent to McDonalds head office to be trained and would learn different techniques that are actually used by the head office to do their work.
Job rotation is when employee from one department is asked to work in another department, so that the employee gets the idea of how work is done in other departments, for example an employee from the kitchen is asked to work at the drive through so that if the actual employee that works in drive through is not present then the employee trained for it would be able to do the work there. If the employee has a difficulty in working in a different department then he/she is given more
Every three months SOC is taken for employees that is Station observation checklist, by doing this managers find out if the employee is capable of what he is doing or not and if the employee has problem in doing it then he or she is trained. The employees get a performance review every month, They can do this by asking the manager for it.
Appraisal is the valuation by and authorized person, it is the analysis of how the employee works and in an appraisal interview the employee and the employer will discuss how they can improve in their job, what they have done well, the feed back of other employees and what they can do in the future or what they can achieve.
Retraining is when an employee is trained again. McDonalds Retrains staff for example whenever there is a new equipment or method used the employees are trained for it, this is called on going training. This would help the employees be more efficient and fast in there work. This might also impress the customers because of the service that is given to them
McDonalds always invests in their employees as it is regarded as UK’s one of the best training business. National awards are given every month, an employee of the month is chosen depending on how they work, this means that the employee would get ï¿½20 as a bonus in his / her salary, this would make the employees do better work and earn more. McDonalds are involved with investors in people. Investors in people is a voluntary assessment scheme in UK, it aims to improve the organisational performance and training process by better planning and evaluation of learning across businesses of all sizes and sectors.
For staff there are awards such as discount for many companies and Customer Care Awards are given to the best customer services staff. Training awards are given such as qualification for English NVQ and Maths NVQ. McDonalds is the first large company in the UK to win top scores
McDonalds provide training awards as well, this is done by a competition, the employee is sent to the main training office and if the employee succeeds then he or she is given an award such as ï¿½200 pounds.