People communicate to get to know each other, MAINTAIN the relationship and KEEP the relationship for longer time 4. Professional relationships are built on respect, trust and good communication. Communicating clearly and understandably with one another is a professional requirements and the code of practice – bind you to deliver a certain standard of service and behavior. Iii Explain how effective communication can affect relationships in an adult social care setting between: In relationships, the building of TRUST and understanding between people makes it easier to get things done through effective communication. ) Colleagues and other professionals: Working as part of a team, is working alongside colleagues and share a workload. Effective communication with colleagues brings good relationship and then working becomes easier because there will be cooperation and trust would be developed. This would also create mutual respect and better ways of rendering the expected service to the service user and build respect in the whole system. This also would make both parties effective listeners to understand each other better.
Effective communication makes adequate information available when working with other professionals and thereby assisting the service users’ effectively. Using the service and their careers: ) Individuals Effective communication with service users would make both the career and the service users work with mutual agreement and understanding of each other and the service user would be able to receive expected service effectively. Iii Identify three ways of finding out the communication and language needs of an individual.
For each method, describe how effective it is at establishing the needs of the individual. There are different ways of finding out the communication and language needs of an individual especially the service users. Three of those ways are outlined below: 1 . Through direct interaction: This is a one-off episode of communication between people. As you spend time in communication with someone, the nature of the interaction will go through changes. At this stage, you will be able to establish the communication and language needs of individual. 2.
Family member: Asking members of the family of the service user(s) are also an effective way to establish the communication and language needs of an individual. 3. Care Plan: Reading through the care plan of the service user(s) is another effective way of establishing the communication and language needs of an individual. Via Describe three factors to consider when promoting effective communication. Research shows that people pay far more attention to facial expression and voice than they do to spoken words. 1. The eyes: We can often pick up the feelings and thoughts of other people by looking at their eyes.
Our pupils become dilated (bigger) when we are excited or when we are attracted to or interested in someone. Shy people may be reluctant to make eye contact at all. 2. Body movement and posture: The way we walk, move our heads, sit, cross our legs and so on send messages about whether we are tired, happy, sad or bored. Leaning forward can show interest, sympathy or concern. 3. Voice Tone: If we talk quickly in a loud voice with a fixed tone people may see us as angry. A calm, slow voice with varying tone may send a message of being friendly.
Tone of voice and facial expression can show concern, interest, disbelief, boredom, irritation and a host of other emotions. VA Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting. Combination may not always be about speaking, or even non – verbal communication. You an communicate in many other ways – for example, telephone, email, testing, writing, using interpretation for language or signing or using pictures. Some communications are appropriate in specific context, and some are not.
Three Verbal Communications: 1 . Telephone conversations: these are useful for making arrangements or passing on information. The telephone may not necessarily be the most appropriate form of communication where someone is upset or if there is a difficult issue to be discussed, and it can also be a difficult means of communication for people who have a hearing impairment or understanding difficulties. 2. Email: This and other types of e-communication such as voice-over internet communication can be a very valuable way of people keeping in touch and sending large amounts of information, or pictures.
It has limitations, and issues such as confidentiality need to be considered, but it has provided many people with an effective means of maintaining contact with family and friends. This is also used to communicate between professionals and can be useful way of sharing large amount of information. 3. Testing: This can also be useful for short message making arrangements or passing on information. Increasingly, people of all ages are exiting, but this may be a problematic means of communication for people who have difficulties in suing their hands or have a visual impairment.
Three Non- verbal Communications: About 93% of what you communicate to others is understood without you speaking a word. A. Body movement and posture: The way we walk, move our heads, sit, cross our legs and so on send messages about whether we are tired, happy, sad or bored. Leaning forward can show interest, sympathy or concern. B. Gestures and facial expression: Gestures can help us to understand what a person is saying. Some gestures carry a generally agreed meaning of their own thin a culture; for example, in some culture it is considered very rude to show the soles of your feet, or to give a thumbs-up sign.
When people are excited, they may move their arms or hands quickly to accompany what they are saying. Some people gesture when they speak far more than others. Facial expression often indicate our emotional state; when a person is sad, they look down, there may be tension in the face and the mouth will be closed. Anger is shown through tense facial muscles, often with frowns and fixed lines around the mouth. C. Personal Space: The space between people usually indicates how friendly r intimate the conversation is. People in different cultures have different assumption about how close people should be when they are talking.
People in some culture are much more inclined to touch each other than in others. For example, in Arab culture, men will hug and kiss on meeting. This is not generally done in the [J, but it is slowly becoming more acceptable among younger people. Aviva Explain why it is important to respond to an individual’s reactions during communication. You can often learn as much by observing as by what you hear. It is important to learn to listen with your eyes than your ears. This is an effective ay to work-out what another person might be feeling.
Looking at a person’s facial expression, you would be able to identify the person’s emotional feeling but the eyebrows and mouth also tell you a lot about what someone is feeling. It is important to respond to an Individual’s reactions during communication because the expressions on their face or their body language tell you about what they feel about what you are saying, either happy or sad / interested or not, bored or excited. Likewise, responding to an individual’s reaction during communication would show you whether they understand what you are saying r not or pretend to understand you.
When someone is looking directly at you shows attention and confidence. Lack of eye contact can be an indication that all is not well. It may be that the person is not feeling confident. Vii Explain how an individual’s background can influence their communication methods. The first port of call to find out about communication issues is the person with whom you are communicating. However, you can discover a great deal about possible communication issues by simply observing someone. You can find out about how a person communicates and the differences between heir way of communicating and your own.
Observation should be able to establish the following: a. Which language is being used b. If a person experiences any hearing or visual impairment. C. If they have any physical illness or disability d. If they have a learning disability. Individual’s background can influence their communication methods due to the fact that non-verbal communication has different cultural meaning. However, any of the above factors could have a bearing on how well you will be able to communicate with someone, and what steps they may want you to take make things easier.
Working with the person to establish exactly what is needed to assist in communication is an effective way to understand how to an individual’s background can influence their communication method. Moreover, you may consider supporting this by: A. Asking colleagues who have worked with the person before and who are likely to have some background information and advice. B. Consulting other professionals oho have worked with the person and may have knowledge of means of communication which have been effective for them C. Reading previous case notes or case histories D.
Talking to the person’s family or friends E. Finding out as much as you can about a person’s particular illness or disability. Viii Identify three examples of barriers to communication and explain how you could overcome each barrier. A. People speaking different language: When a person speaks a different language from the people providing support, it can be an isolating and frustrating experience. The person may become distressed and frightened, as it is very difficult to establish exactly what is happening and they are not in a position to ask or to have any questions answered.
They may feel excluded from everything and will find making legislation with support workers extremely difficult. Misunderstanding may well occur. This may be overcome by making sure you know what language the person is comfortable with – do not assume it . Find out if you need to provide any translation facilities or written information in another language of if translator is needed. B. Learning disabilities: The spectrum of learning disability is so wide, both terms of specific disabilities and the effect o people ‘s lives, that it is almost impossible to be prescriptive about how a learning disability affects communication.
