T-Mobile: Job Role and Organizational Structure Essay
Rubel Ahmed Teacher: Lillian Unit: unit 4 Introduction In this assignment I will explain the job roles of T-Mobile. I will also discuss the structure that the organisation is. T-Mobile Sales assistant What We Are Looking For: •Great attitude •Outgoing •Ambitious •Creative •Analytical The role of this job is to provide motivation for the sales team to do well and increase the amount of sales that they make. They have to make sure that the sales team is loyal and polite to customers so that customers come more to shop at their store.
Also they have to make sure that the experience for customers is good and pleasurable so that they come in to the store more. Location: Cardiff Earnings: ? 250 – ? 350 OTE Starting Branch Manager Job summary Position: Branch Manager Location: Sheffield Employer: Dorothy Perkins Salary: ?28,000 – ? 34,000 per annum plus up to 30% paid out every 6 months Branch Manager – The Role we have an exciting opportunity for a Branch Manager position in our Sheffield Store.
This role gives you total accountability for managing all aspects of the store.
You will be responsible for recruiting, leading, motivating and developing your team to maximise profit. You will also be expected to maintain the highest merchandising standards, provide exceptional customer service, and ensure effective cost reduction and profit protection procedures are in place. Branch Manager – The Candidate We are interested in hearing from talented people who really want to progress their career in retail management, have strong commercial awareness, are customer service focused and have excellent communication, planning and organising skills.
Branch Manager – The Benefits In return we will offer you a fantastic range of benefits, along with exceptional development and career progression opportunities that run right across the Arcadia Group. Floor manager Position: Floor Manager Location: Leeds Employer: Premium Fashion Brand Salary: ?20,000 per annum plus Bonus and Benefits Floor Manager – Leeds – ? 20,000 + Bonus and Benefits My client is from an extremely successful umbrella of brands which are looking for a Floor Manager for their new store opening in Leeds.
The youthful trend led brand is considered premium on the High Street. Your role will involve leading your team by example to achieve high sales and customer service, whilst ensuring the floor is replenished. This role is right for anyone with a strong fashion retail background in a fast paced store which is trend led along with a commercial background. The ideal candidate will be a dynamic and enthusiastic individual that will currently be currently an assistant manager or experienced Supervisor with at least a ? m turnover. In return for your hard work you will receive excellent support and a basic salary of up to ? 20,000. Structure of the organisation The structure of T-Mobile is hierarchical because it is an international company which employs a lot of people, also because it is a large organisation too. There are directors at the top and managers all the way down to staffs in different fields. They need lots of workers in different fields so that they can keep up to date with all the tasks and mainly keep the business running.
There are dangers in having too many levels which are as follows: •Employees may consider the boss of the company has no idea how they feel or what they think •Information may become distorted as it passes down the levels •If lots of people need to be consulted then it may take a long time to make decisions. •Important information may not reach the people who matter if senior managers only listen to their intermediate subordinates P2 Introduction In this assignment I will identify the deferent organisation structures you can expect to find in businesses.
Flat structures Taking out levels of hierarchy creates a flatter organization structure. This mainly for small businesses for example corner shops. Diagram of flat structures Description of the diagram There are fewer levels in the flat structure organization. In this example structure, there is one person at the top with everyone else reporting into them on an equal level. Advantages of flat structures •people feel more involved and can take on more responsibility •greater communication •better team spirit •less bureaucracy and easier decision making •lower costs
Disadvantages of flat structures •Decisions can get stuck as a result of consulting with many people. •People may have ‘matrix management’, with more than one manager. •Limited to smaller organizations. •The function of each department a get blurred as roles merge. Hierarchical structures Many organizations structure themselves in a traditional and recognizable way using a hierarchy. The dictionary definition of hierarchy is a series of ordered groupings of people or things within a system. Hierarchy describes reporting levels and the status of people in the structure.
This structure has lots of employees involved; it is used in large retail shops for example Tesco. Diagram of hierarchical structures Description of the diagram The hierarchical organization structure is pyramid-shaped. At the top of the structure is a single person, who has a small number of people reporting directly to them. Each of these people has several people reporting into them and the number of people at each level increases as you move down the structure. Advantages of hierarchical structures •A hierarchical structure uses clear reporting lines.
It is easy to see what each team is called, how many people there are in each team and how they relate to other people in the system. • Authority and responsibility and clearly defined •Clearly defined promotion path •Employees very loyal to their department within the organisation Disadvantages of hierarchical structures •Communication across various sections can be poor especially horizontal communication. •Departments can make decisions which benefit them rather than the business as a whole especially if there is Inter-departmental rivalry. The organisation can be bureaucratic and respond slowly to changing customer needs and the market within which the organisation operates. Matrix structure A Matrix structure organisation contains teams of people created from various sections of the business. These teams will be created for the purposes of a specific project and will be led by a project manager. Often the team will only exist for the duration of the project and matrix structures are usually deployed to develop new products and services. Description of the diagram
People are sent to work with different departments and when the task is done then they go back to their own business. Advantages •Individuals can be chosen according to the needs of the project. •The use of a project team which is dynamic and able to view problems in a different way as specialists have been brought together in a new environment. •Project managers are directly responsible for completing the project within a specific deadline and budget. Disadvantages •A conflict of loyalty between line managers and project managers over the allocation of resources. If teams have a lot of independence can be difficult to monitor. •Costs can be increased if more managers (e. g. project managers) are created through the use of project teams. Divisional structure Divisional Structures: Other business structure their operations into different divisions based on their location, type of customers, what they do or a combination of all of these. Many international organisations are structured by geographical area. Other businesses focus on their products. E. g. Microsoft has three divisions: business, platform products and services, and entertainment and devices.
Advantages •Division can operate as a separate, self-sufficient unit without having to rely heavily on the parent company or top management of the organisation. •Divisions typically have their own separate management structure that allows them to make decisions quickly, often without the need for approval from others. •Divisions have their own equipment, supplies and resources, which allow for a more autonomous method of operation. •Another advantage of a divisional structure is that it allows for a high degree of specialisation.
Workers with similar talents and abilities can work together and focus on specific projects that help the division meet its objectives. Disadvantages •Divisional structure may result in too great of a sense of autonomy among each division. •Division may view itself as completely separate from the other divisions and become concerned only with meeting its own objectives instead of those of the organisation as a whole. •If the organisation operates under weak leadership, this may result in the organisation’s failure to operate at peak levels of efficiency and the inability to meet its overall objectives. Another potential disadvantage of a divisional organizational structure is that it may be more expensive to operate. •Because each division operates as a separate entity, it also needs its own resources, as sharing resources among divisions may not always be practical. This can result in a duplication of resources that might not be present in a more centralised structure. M1: compare the main job roles and functions in two organisations and explain how they may differ in different organisational structures. The functions in the college are: Education •Finance •Human resources •Facilities management The aims and objectives of college are: •Educating students for work and life. •Meeting employers’ needs for skills. •Promoting and celebrating equality and diversity in all we do. How the principal helps to achieve these aims and objectives: The principal is the primary leader in the college building. As a good leader, he always leads by example. The principal is positive, enthusiastic, has his hand in the day to day activities of the school, and listens to what his constituents are saying.
As an effective leader, he’s available to teachers, staff members, parents, students, and community members. As a good leader, he stays calm in difficult situations, thinks before he acts and puts the needs of the college before himself. As an effective leader, he steps up to fill in holes as needed, even if it isn’t a part of his daily routine. How teachers help to achieve these aims and objectives: The three main activities that teachers manage simultaneously in a classroom are: managing the class, managing activities and managing the learning.
In many teaching situations, teacher leads discussions, asks open-ended questions, guides processes and tasks and enables active participation of learners and engagement with ideas. However, the class functions and behaves in various ways and have different purposes. Teachers therefore are able to adopt a range of roles and skills to suit specific situations, often during the same teaching session. In Monsoon Accessorize LTD, the main functions are: finance, marketing, sales, administration, human resources and customer service. In the college, the four mentioned are: education.
Human resources, finance and facilities management (administration should also be here). In Monsoon Accessorize LTD, the main job role is the boss and in the college the main job role is the principal. What they both have in common is they’re both responsible for whatever happens in their corporation. They have to make sure that the functions and the people working in those functions are working efficiently. They’re the ones who have to choose good people under them – people who are hard-working and reliable. A wrong choice of person could cost them the whole corporation, so it’s not something to risk.
However, the principal is more interested in education whereas the boss would be more interested in finance. For the principle, education would be very important because people come to college to learn0 He wants to be able to have teachers who are very good at providing important information in the easiest way possible. The subjects that they learn could have a great positive impact on these people’s futures. For the boss, he’s a businessman. He wants to be able to have employees that can maximise profits and increase public awareness. People come to his business to buy clothes and the more sales they make, they more money the business gets.