1) What are the work styles and personalities of Thomas Green and Frank Davis? Thomas Green and Frank Davis use different working styles, and their personalities are also very different. When dealing with clients, Frank uses memos, proposals and also uses data to back up his proposals and give the client a better idea on what they are investing in. Thomas is more of a face to face to guy. He delivers is ideas to the clients and expect them to jump on board just by trusting his ideas. In the article Thomas is sketched to be very intelligent and talented and that causes him to be arrogant and overly confident.
Frank Davis on the other hand was very concerned about the future of the company. He is portrayed as a visionary that believes in facts to achieve his goals. Even though they were so different in working styles and personality, both Frank and Thomas were trying to achieve the same goal but their methods were very different. 2) How do the actions of Thomas Green differ from the expectations of Frank Davis? Thomas Green ‘s evaluation of his job as senior market specialist did not meat the expectations of his boss.
According to Frank as a senior market specialist, Thomas should think outside the box and develop strategies to capture aggressive growth target. After the first 2 month in the position, Thomas didn’t get a good review from is boss due to his actions. The first thing that affected Thomas performance was the fact that Frank could not locate him because he wasn’t keeping is Outlook Calendar updated. Frank wants to be informed on the progress of his specialist with the tasks that he assigned, and not being able to get in touch with Thomas wasn’t a good look. The second thing was the fact that he wasn’t keeping up with the pecific tasks that were assigned to him by Frank. For example, Thomas failed to submit a report on a new kiosk opportunity in Tampa that was requested of him by Frank. The last thing is the negative attitude that he carried at the 2008 Budget Plan meeting in which Frank Davis presented the sales forecast for the upcoming year.
Frank expected Thomas to go out and look for strategies to get into untapped markets that would bring them closer to the budgeted sales for the year, but instead Thomas was being conservative and stayed within the same market and tried to implement new things. ) What is your analysis of Thomas Green’s actions and job performance in this first five months? What mistakes has he made? From reading the article I can tell that Thomas Green is very ambitious and goal-oriented. During is first five months as a senior market specialist; Thomas was interacting with a lot of clients and the account executives of his region. He was getting a lot of good feedbacks from his coworkers. Even though he was doing all this work, Thomas was acting more like an account representative than a market specialist.
Instead of studying the possibilities of getting into a new market, Thomas was trying to sell the same product with a few modifications done to it. His actions cause him to fail to live up the expectations of the company and his superiors. Thomas didn’t abide to the guidelines of the company. Instead he set his own guidelines and acted upon them. His biggest mistake was that he didn’t try to change is working styles after the first meeting with Frank Davis. Now Thomas is wondering if he will be able to keep his job at Dynamic Displays. 4) What type of conflict-management style does Thomas Green appear to be using?
Support your answer with examples from the case. After carefully analyzing Thomas Green Behavior after the first meeting with Frank Davis, I can conclude that the conflict management style that he used is avoidance. During the 3 months that succeeded the October 15 meeting, Thomas spend most of his time working independently on his special project, and completely disregard all the recommendation made by Davis. It is also mentioned that during that time Thomas avoided all interactions with Davis whenever he could. Thomas was clearly avoiding the conflict at hand by doing independent work with his market specialist and various clients.
Thomas Green continued to disagree with his boss budget, and kept doing his own thing. He himself stated: “ I deliberately steer clear of him …”, referring to Frank Davis. The more Thomas avoided the conflict the more it became a problem. After the meeting of January 2008, Thomas was explaining is standpoint to everyone else (Ms. McDonald, Friends etc), but never once went talk directly to Frank Davis about the issues that they were having. 5) What actions, if any, would you take if you were Thomas Green? Identify the type of conflict-management style you would recommend and why.
If I were Thomas Green, my main focus at this point would be save my position in the company; most importantly save my job. The first thing I would do is I would send a memo to Ms. McDonald and Frank Davis to schedule a meeting to discuss the roots of the conflict. At the meeting I would begin by admitting to Ms. McDonald that there was a miscommunication issue between Frank and I. I would apologize to her for causing trouble. After presenting my case to Ms. McDonald I will assure her that I will apply to her recommendation. After dealing with McDonald I would then address the conflict with Frank Davis.
I would admit my faults and would promise to abide by the rules of the company. The conflict management style that I would use would be the accommodation style. Accommodation is an approach used to try and make conflicts go away by giving in to others wishes. This method would allow me to keep my job even though my views are different from my boss’ views. If the conflict is resolved I will try my best to meet the 2008 projections of Davis. At the following year budget meeting I will be sure to bring up ideas that I had on the projects that I was working on during the previous year.