1. The reason than people communicate * To build relationships with others, this can start with a greeting to engage an individual in a setting. This could be a smile, a wave, a hello and an introduction * Gaining, sharing or seeking information from others. This will help the way people interact and work together. * Control, by giving instructions or orders. * Social interaction is the main purpose of communication, and the interaction with others is how we maintain relationships
* Satisfying the need to gain reassurance and acknowledgement through praising and showing interest. Fulfilment – in order to get what we want, in some cases, we need to ask for it * Self-expression – in order to demonstrate our individuality we need to communicate to express our views, we also share ideas and thoughts that are creative and imaginative. * Reasoning as a way to problem solve with others for them to understand how we get to through the process of decision making 2. Communication within a work setting could be between yourself and your manager, a parent, a child or a co-worker. It can be affect the relationship in many ways.
Good communication can result in effective sharing of information. This will make for a more needs met service, better referrals, more tailored service. Better relationships within a work setting make a child feel more comfortable and confident. This will enhance a child’s learning as they are more relaxed. This can also aid during times of transition, if the child is new to the setting or dealing with transitions at home. Effective communication leads to teams that work better together, less misunderstanding and cuts down on un-necessary doubling up of work.
Outcome 2. 2 Factors to consider when promoting effective communication: Location – the environment needs to be suitable to facilitate good communication. Things that you should be considering are quiet, homely, cosy, familiar and with as few distractions as possible. Proximity – how close you position yourself to others, this is likely to change depending on who you are with. Be perceptive to their body language, they will give cues to you if they need you to be closer or if you are invading their personal space.
Orientation – Your body position gives out a different impression if you are sitting opposite them or side by side. A side by side conversation is less confrontational and allowed for breaks in eye contact when needed. Posture – sitting or standing, you need to be aware of what body language signals you are displaying. Be aware of what can seem as ‘bored’ or ‘unimpressed’ as opposed to ‘interested’ and ‘sympathetic’ signals. This could be arm crossing, jiggling, arm crossing etc. Listening – Active listening, take into account not just what is being said, but how.
What is the tone of voice? What body language are you observing? Outcome 3 1. People from different backgrounds may use and/or interpret communication methods in different ways by the following factors; Experience: • Shared experiences – People with the same shared experiences may interpret things in similar ways. • Past experience – Recipient’s past experiences may influence the way that they decode and interpret messages i. e. a note from the nursery asking a parent to make an appointment may make the recipient assume that there is a problem based on previous experiences.
Cultural backgrounds: • Culture – Cultural backgrounds affect the way people may use methods of communication such as eye contact may not be as common in some cultures as others or it may be interpreted differently. Family background: • Families – Family backgrounds make a difference and everyone has their own way of communicating together. For example a family member may say a word that will make the rest of the family laugh but a visitor will remain puzzled, or someone may use a ‘slang’ word that the rest of the family understands but not visitors’. Childhood – Some children may have heard swearing at home, or some children may be hearing more than one language.
Some children may be in a loud, noisy home while others may have a family that is quiet. Personality: • Confidence and self-esteem – Some children who are shy may seem unenthusiastic but may just simply not enjoy talking in a group or communicating with unfamiliar people. Linguistic knowledge: • Literacy – Some people may have acquired literacy skills to a high level while others may struggle- this can be the result of a learning difficulty or because they are using a language in which they are not yet fluent. ICT knowledge – As with literacy, people will have different competences and so may or may not feel comfortable with this media. 5. There are times when additional support is needed to aid communication. This could be down to barriers such as different language, confidence, speech and hearing difficulties etc. There are services available to individuals that need this extra support: Advocacy service: Children should be consulted on decisions that affect their lives but there are times when it is not possible for a child to attend a meeting or isn’t confident in getting their voice heard.
In Ceredigion we have an advocacy service called Tros Gynnal who spend time with the child prior to meetings and present their view. This is done by referral process Translation & Interpreting services: This service is used when there is a language barrier and the service user does not speak a language known to the worker. It is always useful to build a relationship for the worker to learn a few key phrases such as ‘hello’, ‘how are you’, ‘please’, ‘thank you’ and ‘goodbye’.
The use of a translator or interpreter during meetings or to translate documents need to be sourced from trained professionals who do not input their own feelings and opinion into the dialogue. Speech and Language services: Suggestions and guidance as well as direct support can be obtained from the speech therapist. Outcome 4 1. Confidentiality Information is often presented to us that relates to a child or parent that is relevant to our working practice but needs to be kept private from the public. This can be information that relates to all users e. g. phone number, address, to more specific information on some e. g. child in need status.