Learning organization: dissertation chapter – literature reviewThere are many aspects relating to the parameters of learning organization and from the point of view of the Greek insurance company Inlife.
gr there are several criticisms that are to be discussed over a period of timeframe. For the purpose of discussion it is important analyze and evaluate different articles and books relating to the subject of organizational learning procedures and the negative and positive aspects of it along with the fundamental dissertation question How an organization learns to learn and the aspect of learning organization techniques in relation to the Greek insurance company inlife.gr.Literature in the realm of research performed on the advances in understanding management and their use would be quite numerous and diverse in their content and methodology.
In the different separate studies located, only few would have spanned a time period beyond a decade. The majority of research pieces which focus on the inclusion of theoretical and technological advances in the organizational learning procedures would actually focus on the overall management segments through fundamental sales and marking levels. The fact that there are not very many advanced research items specifically directed toward the fundamental dissertation question How an organization learns to learn and the aspect of learning organization techniques.It can well be stated that the learning organization techniques in today’s world are an extremely important factor for any individual or business establishment.
This is where companies like inlife.gr come into play. These companies offer various modes of learning techniques based primarily on the developments of theoretical advances. They negotiate the theoretical developments well enough to formulate systems that would help the management to monitor the needful areas.
Alongside, it is the mission to become the best possible that would be responsible to employ every arrangements of learning organization techniques that would be at par with the satisfaction limit of the most demanding customer. Similarly, Inlife.gr holds its belief to become the most developed sector in the perimeter of insurance in the context of learning. Broadly speaking the company’s concept of business is based on these firmly stated principals.
The most effective method of discussion and understanding the multitudes of studies conducted on administration inclusion of theories and technology would be in the fact that we must first divide the process into manageable segments. These segments are self divided within the research itself. The vast majority of the literature would be concentrated from the year 2000 through to the present, more than likely as advances in theory and technology has managed leaps and bounds in both affordability and availability. This is especially true for markets across the country and there is no reason why it would be not applicable for the European market segments and thus directly relate to insurance.
The several research pieces brought into this literature review would in fact be between the years 2000 and 2006 and would focus on the ability for theoretical innovation of learning techniques to enhance sales and marking in a variety of sales and marking settings in general and specifically on the industry of insurance relating to Inlife.gr. One recognizable difference would be in the fact that literature which remains in the time span since the turn of the century would in fact be the speed, the accessibility and the overall development of systems and the internet itself. These elements, as they become more and more integrated into daily life outside of the consumers must be both understood by management and integrated into their sales and marking processes and procedures to keep the potential customers as well as the managements current in their information capacities.
On the parameters of journal articles several scholarly and academic journals are used and among them there are noted journals like Global Business Review, Management Learning, Human Relations, Organization Science, Economic and Industrial Democracy, Management Communication Quarterly, Journal of Applied Behavioral Science and Journal of Management Education are extremely important to understand the fundamental dissertation question How an organization learns to learn and the aspect of learning organization techniques in relation to the Greek insurance company inlife.gr.One of the most important articles in this context is Akella’s Learning Organizations: Managerial Control Systems published in Global Business Review in 2007. This article covers the parameter of learning techniques in organization in the mode of pyramid sipping technique.
It deals with the conditions that are very important for the research as it speaks of the fundamental leadership qualities and the parameters required for the administration to influence the personnel. Another such important article is E. P. Antonacopoulou’s The Relationship between Individual and Organizational Learning: New Evidence from Managerial Learning Practices published in Management Learning in 2006.
This paper is similar to the former one but deals mainly with the personnel department and thus can be regarded as a complementing article to Akella’s text.However, here are criticisms directed towards the parameters of a learning organization and this aspect of negative feedback is equally important for the study. A very important text in this context is the text by C. Hardless, M.
Nilsson and U. Nulden titled ‘Copernicus’: Experiencing a Failing Project for Reflection and Learning published in Management Learning in 2005. Again, there are positive sides of a learning organization and to understand the realm of the positive side the article by M. Easterby-Smith, E.
Antonacopoulou, D. Simm and M. Lyles’ Constructing Contributions to Organizational Learning: Argyris and the Next Generation again published in Management Learning in December 2004. Then again, there are counter arguments related to the issue and A.
Contu, C. Grey, and A. Ortenblad’s Against Learning published in Human Relations in 2003 provides those parameters.A.
E. Akgun, G. S. Lynn, and J.
C. Byrne’s Organizational Learning: A Socio-Cognitive Framework published in Human Relations on 2003 covers the significance of organizational learning procedure from the point of view of socio economic considerations. This is a very essential parameter of the study because once the social parameter of learning is understood and documented it would be helpful to understand the fundamental dissertation question How an organization learns to learn and the aspect of learning organization techniques in relation to the Greek insurance company inlife.gr as it is the social condition that is the breeding ground of all developments.
S. Tempest’s Intergenerational Learning: A Reciprocal Knowledge Development Process that Challenges the Language of Learning published in Management Learning on June 1, 2003 on the other hand looks into the aspects of basic learning capacities of an individual and as a community as a whole. This is a paramount study as it enumerates a possible measure of construction of a matrix that would be determinant of evaluating the possible measures needed for the implementation of learning in a learning organization along with its feasibility overall under a given scenario or condition. A.
Contu and H. Willmott’s Re-Embedding Situatedness: The Importance of Power Relations in Learning Theory published in Organization Science on May 1, 2003 on the other hand puts emphasis on the person to person communication construction and its importance in an organization in order to make the organization a learning establishment. However, there are other parallel institutions within an institution and such an institution in an organization is the Trade Union. This is one of the conflict modes of operation that should be convinced while inducing a new instrument as learning procedure in an organization.
Thus the article by T. Huzzard titled Discourse for Normalizing: The Learning Organization and the Workplace Trade Union Response published in Economic and Industrial Democracy in August 1, 2001 comes into use. A similar article in this context is R. M.
Bokeno and V. W. Gantt’s Dialogic Mentoring: Core Relationships for Organizational Learning published in Management Communication Quarterly on November 1, 2000 and it discusses the need of communication methods and principals while dealing with problems regarding the learning organization techniques.For the purpose of the study it is also important have a futuristic view of the entire scenario in relation to the basic parameters of the questions regarding the study or analyzing the different aspects of dissertation question How an organization learns to learn and the aspect of learning organization techniques in relation to the Greek insurance company inlife.
gr. Thus interventions or evaluation in futuristic concept is important and such a text is the article by B. G. JacksonA Fantasy Theme Analysis of Learning Organization by Peter Senge published in Journal of Applied Behavioral Science on June 1, 2000.
On the other hand M. Reynolds’ Critical Reflection and Management Education: Rehabilitating Less Hierarchical Approaches published in Journal of Management Education, October 1, 1999 provides us with a high content of data required for the study and it also places the argument in the context of education principals and thus it is extremely important for the dissertation question as a whole.For the purpose several texts are used and among the books that are used one of the most important one is The Fifth Discipline: The Art & Practice of The Learning Organization by Peter M. Senge published in Mar 21, 2006.
It deals with the overall parameters of the theoretical trajectory of the subject and looks into the practical usage of the learning procedures within organizations. Similarly, it is important to measure the developments of the learning modes with sustainable matrix and for this the best possible book available is Ten Steps to a Learning Organization by Peter Kline and Bernard Saunders published in1997. Though this book is quite old and was published over a decade ago it should be mentioned that this book provides a huge amount of data that are relevant to the subject and thus could be considered as a very important book for the study.As a complementary book for A Fantasy Theme Analysis of Learning Organization by Peter Senge was always needed for thorough data mining and analysis as a journal text is unable to cover all the minute details of a organization and its implementation regarding learning.
For the purpose Learning Organizations: Developing Cultures for Tomorrow’s Workplace by John Renesch and Sarita Chawla published on 2006 would be used. This is a very recent book and thus the very latest data would be available in this context.Evaluative Inquiry for Learning in Organizations by Hallie S. Preskill and Rosalie T.
Torres published in 1998 is again a comparatively older publication but it has a good coverage of the subject and thus it could be stated that there are enough discussion related to the subject and when the data and the thought process of this is evaluated and analyzed and compared with a latest book like Improving Learning Transfer in Organizations by Elwood F., III Holton and Timothy T. Baldwin published in 2003 is taken into consideration then a wide scenario of development of the learning theory and practice would become more clear and understandable.As Ralph Stacey mentions in his book that deals with Complex Responsive Processes in Organizations: Learning and Knowledge Creation titled Complexity and Emergence in Organizations by Ralph Stacey in 2001 that “Mainstream thinking about learning and knowledge creation in organizations Transmitting knowledge between individuals, diffusing it across an organization, .
..” (Stacey, 2001, 3) it can well be stated that such principals and though process would be extremely helpful for the dissertation.Such fundamentals are also found in Accountability in Action by Douglas B.
Reeves published in 2004 that provides us with the much needed basic formulation of a learning organization and constructs a blueprint that could be instrumental in formulating a new learning organization. However, Competency and the Learning Organization, a part of Crisp Professional Series, by Donald Shandler published in 2000 puts emphasis in the stagnation principals and states that the text “…
presents a framework for performance improvement.” (Shandler, 2000, 18)For Improving Human Performance in an organization a very important book is The Chief Learning Officer (CLO): Driving Value within a Changing Organization through Learning and Development by Tamar Elkeles and Jack Phillips published in 2006 and it is very important for the study because here it is mentioned that “…
Changing Landscape for Learning and Performance- What’s in a Name? Perhaps the changes in workplace learning are best illustrated by the name associated with learning in organizations. …
” (Elkeles, 2006, 6) Thus it is a very fundamental book for the fundamental dissertation question How an organization learns to learn and the aspect of learning organization techniques in relation to the Greek insurance company inlife.gr.However, it should be mentioned that there fundamentally three aspects of the parameters of learning organization. This first is the positive outcome of a learning organization.
The second is the possible negative aspects of learning in an organization and the third is the assumption of future trends in the organization and development of issues related to theoretical and practical practice in an organization. Thus a good amount of literature on different grounds is covered in this literature review.References:BooksPeter M. Senge; (Mar 21, 2006); The Fifth Discipline: The Art & Practice of The Learning Organization; Allied PublicationsPeter Kline and Bernard Saunders; (Dec 1997); Ten Steps to a Learning Organization; Unit Book TrustJohn Renesch and Sarita Chawla; (Mar 30, 2006); Learning Organizations: Developing Cultures for Tomorrow’s Workplace; Croft PublicationsHallie S.
Preskill and Rosalie T. Torres; (Oct 20, 1998); Evaluative Inquiry for Learning in Organizations; Croft PublicationElwood F., III Holton and Timothy T. Baldwin; (Aug 25, 2003); Improving Learning Transfer in Organizations; Alliance PublicationsRalph Stacey; (Mar 27, 2001); Complex Responsive Processes in Organizations: Learning and Knowledge Creation; Howard LtdDouglas B.
Reeves; (Jul 25, 2004); Accountability in Action; 2nd Ed. Hager ; LeeDonald Shandler; (April 15, 2000); Competency and the Learning Organization; Crisp Professional SeriesTamar Elkeles and Jack J. Phillips; (Oct 23, 2006); The Chief Learning Officer (CLO): Driving Value Within a Changing Organization Through Learning and Development; Titmus GroupBruce LaRue, Paul Childs, Kerry Larson, and Marshall Goldsmith; (Dec 27, 2005); Leading Organizations from the Inside Out: Unleashing the Collaborative Genius of Action-Learning Teams; Croft PublicationJournalsD. Akella; Learning Organizations: Managerial Control Systems; Global Business Review, February 1, 2007; 8(1): 13 – 28.
E. P. Antonacopoulou; The Relationship between Individual and Organizational Learning: New Evidence from Managerial Learning Practices; Management Learning, December 1, 2006; 37(4): 455 – 473.C.
Hardless, M. Nilsson, and U. Nulden; ‘Copernicus’: Experiencing a Failing Project for Reflection and Learning; Management Learning, June 1, 2005; 36(2): 181 – 217.M.
Easterby-Smith, E. Antonacopoulou, D. Simm, and M. Lyles; Constructing Contributions to Organizational Learning: Argyris and the Next Generation; Management Learning, December 1, 2004; 35(4): 371 – 380.
A. Contu, C. Grey, and A. Ortenblad; Against Learning; Human Relations, August 1, 2003; 56(8): 931 – 952.
A. E. Akgun, G. S.
Lynn, and J. C. Byrne; Organizational Learning: A Socio-Cognitive Framework; Human Relations, July 1, 2003; 56(7): 839 – 868.S.
Tempest; Intergenerational Learning: A Reciprocal Knowledge Development Process that Challenges the Language of Learning; Management Learning, June 1, 2003; 34(2): 181 – 200.A. Contu and H. Willmott; Re-Embedding Situatedness: The Importance of Power Relations in Learning Theory; Organization Science, May 1, 2003; 14(3): 283 – 296.
T. Huzzard; Discourse for Normalizing What? The Learning Organization and the Workplace Trade Union Response; Economic and Industrial Democracy, August 1, 2001; 22(3): 407 – 431.R. M.
Bokeno and V. W. Gantt; Dialogic Mentoring: Core Relationships for Organizational Learning; Management Communication Quarterly, November 1, 2000; 14(2): 237 – 270.B.
G. Jackson; A Fantasy Theme Analysis of Peter Senge’s Learning Organization;Journal of Applied Behavioral Science, June 1, 2000; 36(2): 193 – 209.M. Reynolds; Critical Reflection and Management Education: Rehabilitating Less Hierarchical Approaches; Journal of Management Education, October 1, 1999; 23(5): 537 – 553.
