NetSol Technologies, Inc. was founded in the twelvemonth 1995 by three brothers ; Salim Ghauri, Najeeb Ghauri, and Naeem Ghauri, each of whom was a successful professional in his ain right. Having started out with low beginnings in the metropolis of Lahore, NetSol shortly grew to a ample concern holding operations in Australia, China, Pakistan, Thailand, UK, and a central office in California, USA. In 1996 NetSol got its large interruption, when it was awarded a major offshore contract with Mercedes Benz Thailand, many more such contracts were to follow. Concentrating on quality NetSol went on to achieve the ISO 9001 and ISO 27001 enfranchisements in 1998 and 2008 severally, and in 2006 it achieved CMMI Level 5 enfranchisement, a differentiation shared by fewer than 100 companies worldwide. NetSol was besides the first US Company to double list on both the NASDAQ Capital Market and the Dubai International Financial Exchange DIFX, which became NASDAQ Dubai in 2008.
1.2 Vision Statement
“ Our vision is to go a prima digital security organisation in Pakistan supplying support in procuring the digital boundaries of Pakistan ” .
1.3 Mission Statement
“ Deliver high quality, advanced and best-in-class IT solutions and services to assist our clients achieve their concern aims and operational efficiencies ” .
Decision
This chapter was all about debut of NetSol. In following chapter Business operations of NetSol will be explained.
Chapter NO 2
Business Operation
Chapter Outline
Second chapter of this study is devoted to the concern operations of NetSol. In this chapter first departmental construction of NetSol is discussed. I besides offer SWOT analysis of NetSol. Selling and competitory scheme is besides offered in this chapter. In the terminal of this chapter I interpreted concerns process analysis of NetSol in which I exhaustively discussed the HR section.
Figure 2.1 Organizational Structures ( Organizational Chart )
2.2 SWOT Analysis
It is the analysis of the strengths failings chances and menaces of NetSol Tech. While making the SWOT analysis that what are the countries where a company is better off than other and what are the countries where it lacks.
2.2.1 Strengths
2.2.1.1 Exponential Growth
It is turning quickly, joint ventures, acquisitions, and contracts are giving it a fast growing rate.
2.2.1.2 Highly Skilled Human Resource at Low-Cost
Work force in Pakistan is inexpensive than the advanced states of the universe so they are able to research this work force by supplying preparation to it.
2.2.1.3 Access to Quick Communications
Optical web and orbiter links are available all over the universe. Company can organize with its offices besides clients.
2.2.1.4 Blue Chip Clients
Many of the luck 500 are its clients who want invention and quality which NetSol is making. So it is non easy for its clients to exchange to others.
2.2.1.5 Sound Organizational Structure
Organizational construction of NetSol helps it flourish every section works on its ain.
2.2.1.6 First Pakistani Company to Achieve CMMI degree 5 Assessment in Pakistan
Since it has achieved CMMI degree 5 appraisals for the first clip in Pakistan, this will assist the company to enlarge its clients in Pakistan.
2.2.1.7 Strong Financial Position
Company is financially strong so has the ability to run into the addition in demand by increasing the operations.
2.2.1.8 Low Employee turnover
NetSol gives more satisfaction to its employees by giving them excess benefits and inducements. Family like environment is given to the employees, so they do non desire to go forth the organisation.
2.2.1 Failings
2.2.2.1 Average Quality of Service
Numerous companies of the universe offer the merchandises and services same as it is offering. It should offer alone thoughts.
2.2.2.2 Small Market Segment of Customers
Customers of NetSol are few large companies ; if some of them switch to others it will make jobs for the company.
2.2.2.3 Least Focus on Pakistani Market
NetSol has greater focal point on foreign contracts and foreign clients. Pakistan is a large it market which it is non researching to the highest grade as a consequence other companies of the universe are taking the advantage.
2.2.2.4 Research and Development Programs on Small Bases
It universe is altering quickly twenty-four hours by twenty-four hours and there is a demand to pass much on research and development which it is non making to that extant.
2.2.2 Opportunities
2.2.3.1 Huge International and National Market
Its market in the universe is big in size and is spread outing twenty-four hours by twenty-four hours. NetSol can capture this increasing market.
2.2.3.2 Quickly Increasing e-Governance in Government Sector in Pakistan
Government of Pakistan is computerising its operations ; company can take it as a large client.
2.2.3.3 Local Production
Its operations are expanded to six big it economies, it can understand the local demands and supply the merchandises as needed.
2.2.3.4 Adopt Latest Technologies and Techniques
It is known for invention, by following the latest engineerings and techniques, it can supply better merchandises and services.
2.2.3.5 Removal of International Trade Barriers
Since the application of WTO international trade barriers are being removed twenty-four hours by twenty-four hours, it creates the chance to travel to those economic systems which were non leting the Pakistani merchandises.
2.2.4 Menaces
2.2.3.6 Recession in the World Economy
World economic system is in a large recession. Affording of the people is diminishing. As a consequence gross revenues is decreased and companies are traveling into loses. So concern has shrieked.
2.2.3.7 Political Issues, Security Concerns
Due to security concerns people do n’t desire to come to Pakistan and as a consequence NetSol has to direct its representative to their states for acquiring the contracts. On the other manus it is directing its employees to UK for developing which is dearly-won.
2.2.3.8 Sanctions on Pakistan
Economic countenances on Pakistani economic system are imposed from clip to clip, it adversely affect the exports.
2.2.3.9 Copy Rights and Patent Violations
Copy rights and patent misdemeanors cost the It companies particularly. It cost them one million millions of dollars per twelvemonth.
2.3. Selling Scheme
2.3.1 Merchandise
First and foremost scheme of the company is to keep quality and criterion of the bing merchandises and services, their development, run intoing demands of the market has become a great challenge for the company. It offers more than 10 merchandises and services.
2.3.1.1 Perceived Quality
Performance: The Company ‘s public presentation in the whole is unmatched in footings of the solutions that they provide. The public presentation of NetSol ‘s merchandises is besides first-class.
Features: The endeavor solutions, e- services consulting, and package solutions have legion characteristics which add value to the overall merchandise variegation.
Dependability: The dependability of NetSol merchandises is a batch. Customers trust the merchandises and services. NetSol has a “ do a promise and carry through it ” political orientation. They have a perfect path record on system bringing. The clients are delivered on clip, precisely what they want.
Lastingness: The NetSol merchandises and services come with a warrant of being magnificently worked out and worked upon. The lastingness promise has been fulfilled for many old ages now. NetSol merchandises are known nationally and internationally to be the best.
2.3.1.2 Making Customer Value and Customization
NetSol creates client value, by adding up precisely those characteristics, the client desires in the merchandise. The merchandises and services are made with such proficiency that they are efficient and generate value for the client. The constituent of customization is obvious. This is because of the fact that the services and merchandises provided by NetSol are such that without the customization it would non be executable to utilize them in such dissimilar industries like automotive, chemical, fabrics, Internet selling, package, medical, Bankss, higher instruction and telecommunication links, and, fiscal services.
2.3.2 Monetary value
2.3.2.1 Customer Price Percepts
The NetSol clients are normally big organisations their main concern is to acquire the best in the category package, services and merchandises. The monetary value perceptual experiences of NetSol clients are that they are charged for what they are being provided.
2.3.2.2 Value Pricing
The merchandises, and services provided by NetSol are priced harmonizing to their value. The merchandises and services are developed harmonizing to the client demands and the quality is unmatched. The monetary value that is being charged for the value making merchandises and services is perfect and appropriate.
2.3.2.3 Customer Sensitivity to Price
The client sensitiveness to monetary value is non much. The clients of NetSol merchandises and services are non at all monetary value witting and they care more about the merchandise quality instead than its monetary value. The major cost drivers in the market are the substructure and the employees.
2.3.3 Topographic point
2.3.3.1 Handiness
NetSol has established itself over the old ages as the best solution supplier and the supplier of best quality services and merchandises. It has besides established its footing significantly in the international market. The clients know NetSol and they know that they will be provided with the best services and merchandises at NetSol. Thus the handiness is non the concern, because the market presence of NetSol is important.
2.3.3.2 Direct Channelss
The merchandises and services of NetSol are delivered by the company ‘s squad dedicated for this undertaking. The squad goes for merchandise bringing, installing and besides user preparation. The merchandises and services are provided on the day of the month that is requested by the client. There are n’t any holds or mistakes in this procedure.
2.3.4 Promotion
2.3.4.1 Ad
NetSol has started concentrating on advertisement which antecedently was non a major concern. The industry engagement was at that place but as such advertisement was n’t done. NetSol has already been working on the international selling with development of planetary selling sections which work intensively on the selling schemes for the organisation with due consideration to the state values and civilization.
2.3.4.2 Event Marketing/Sponsorships
NetSol has marketed itself in a batch of different spheres for the services that it provides. NetSol has ever shown its presence as a major patron IT events. They participate in IT exhibitions and events. They have shown engagement in SOFTEC and other national and international IT extravaganzas. NetSol has been making a batch of selling and their runs have taken a higher cogwheel for rather some old ages now. In Pakistan the media has provided important coverage to NetSol and the CEO Mr.Saleem Ghauri has represented NetSol on all the esteemed of events and topographic points.
2.3.4.3 Direct Response Ad
NetSol indulges in direct response advertisement every bit good. There is a batch of advertisement activity done online and via electronic mails and broadcast media. Not much of telephonic and other types of advertisement are done. But the advertisement done straight is important and plays a critical function.
2.3.4.4 Topographic point Ad
The topographic point advertisement is really of import and NetSol is really good cognizant of that. We do non see much hoardings covered with NetSol and its offerings here in Pakistan but they do advertise internationally this manner. On events like SOFTEC and other exhibitions NetSol has printed flexes and postings and hanging streamers with the company logo which are big and really beautifully designed.
2.3.5 Public Relations
Public dealingss of NetSol are really good managed. They keep their clients really satisfied by unprecedented work quality and they show regular presence on major industry events by both engagement and sponsorship.
2.4 Competitive Scheme
2.4.1 Rivals and Pricing
The pricing is competitory. The industry is such that everyone knows what the other is bear downing and it fundamentally depends on the type of the merchandise or service being demanded by the client. The major rivals of NetSol internationally are TATA, VIPRO etc. now NetSol has developed itself for the niche, and therefore it does non count basically how merchandises and services are priced. The competitory advantage that NetSol has over others is the quality.
The pricing is competitory and there are no price reductions offered to clients, but there are due dialogues done on the monetary values by both parties making concern.
2.5 Business procedure analysis
2.5.1 HR Department
It was established in 1999 as an independent section. HR section was established to run into the undermentioned demands.
Recruitment and choice
Training and development
2.5.1.1 Aims
Its chief aim was the undermentioned
To do the company equal chance employer.
To find HR needs both in short term and long term.
To pull right pool of campaigners.
To bring forth new enlisting channels.
To make good relationship with other sections.
To gave best services to the employees.
To keep and maintain database of quality appliers.
2.5.1.2 HR Functions at NetSol
The HR section performs the undermentioned maps at NetSol, although the chief caputs are still the same but overall the undermentioned maps are performed by the HR section of NetSol. These include:
Strategic HRM: Following are the countries of concern in this map:
To put HR objectives/goals
To explicate policies, processs and schemes
To forecast/plan the Human Resource Requirements to turn to the ends
To plan the accomplishment set and knowledge base for Human Resources to carry through the ends
To make calling waies for Human Resources
To honor and retain the Human Resources
Generation & A ; Implementation of Human Resource Policies: As a consequence common cooperation between sections a policy is formulated with consensus and implemented.
Recruitment and choice: Generally enlisting is a really length procedure that starts from the clip when a place is opened in any specific section. It can be proceed internally if the HR section gets a requisition from people already working in the company or it can be through the arduous procedure of CV scanning.
Phases in Recruitment Procedure:
Figure 2.3 Phases in Recruitment Process
Position Opening
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Trial for fresh Alumnuss
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Forces Requisition with specific KSA ‘s is made to HR Department
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CV Searching from Database
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CVs Screening
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CVs are forwarded to engaging section
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First Interview
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Second Interview
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Third Interview
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Short listing
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Job Offer
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Offer Accepted
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Search Ends
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Initiation of Employee
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Orientation
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Start – up preparations
Recruitment Plan: NetSol is a good defined blend of seasoned every bit good as fresh endowment all of which are inducted into the organisation by either of the below listed ways,
Regular Career Opportunities
Fresh Graduates Hiring
Management Trainee Program
Internship Program
Training and development: Training Sessionss are conducted within the company during the on the job hours.
Employees are sent abroad ( UK ) for training/development.
Training workshops are conducted from clip to clip.
Performance Management: Performance assessments are conducted on every 06 months footing. Mid twelvemonth wage increases and publicity can be done on the footing of any old committedness and public presentation during the period. Reports are formed, analysis work is done.
Performance assessment is carried out with the following aims
Employees are appraised on half annual footing to look into their current advancement.
Training demands of employees are identified for their calling development.
Need for compensation and wages is highlighted.
ERM: ERM is much of import portion of HR maps. Employees are kept in contact so that their jobs will be understood and ( if possible ) solved. So that they will work with consistence.
Making Job Satisfaction for employees: The employee ‘s satisfaction is catered in the undermentioned ways
Employee Job Satisfaction Surveys
Market Surveies
Salary Structure
Benefits/Perks
Working Environment
Growth Trends
Job Security
Demand and Supply Analysis of Resources
Competitor ‘s SWOT Analysis
EHS ( Environment, Health & A ; Safety Management: NetSol ‘s concerns are environment friendly on the other manus it gives the installation of reimbursements for medical, conveyance, and other charges.
Relationship Management: HR promotes sound relationships among all the NetSolians. The Relationship Management Program includes:
Open Communication among all the grades
Friendly Working Environment
Career Counseling
Grudge Managing
eRMS: This is computerized record about the employees their attending etc.
Travel/transport Management: Following are the Servicess offered by HR Department:
Travel Agreements
Domestic
International
Travel/Medical Insurance
Visa Processing
Travel Guides
Travel Progress
Adjustment Agreements
Entertainment Management: Entertainment Management is core portion of NetSol HR Department to equilibrate the work burden and societal life. It includes the undermentioned activities:
Entertainment Baseball club
Sports/Games
Musical Nights
Food Festivals
Human Resource Information System: Human Resource Department is presently utilizing two Software eRMS and HRMS to for the undermentioned intents:
To supervise and keep day-to-day activities
To tag attending electronically
To pull off and keep Employee Tasks through tasking database of eRMS
To pull off foliages automatically
To keep travel history of employees
To fix studies for Undertaking Costing
Figure2.5 Structure of HR Department
Figure 2.6 Structure of HR in EI Department
Decision
This chapter was about concern operations of NetSol. How NetSol is viing with its rivals and what is its selling and competitory scheme OF NetSol. In the following chapter, I will discourse about my acquisition as a pupil houseman.
Chapter NO 3
Learning AS A STUDENT INTERN
Outline
In this chapter, I will discourse about my responsibilities during internship at NetSol. My achievements, new cognition I have gained during practical experience in a company of universe repo, jobs which I encountered in the manner of completion of my internship are briefly discussed. In the terminal of this chapter, I talked about my experience and how this experience will impact my calling in the future life.
3.1 Duties
I worked in the HR section in the company for six hebdomads. During this term of office I was responsible for helping the HR/Admin officer Momina Raza Abbasi in all her responsibilities, she is responsible to execute, which includes reimbursements direction, attending direction for this intent utilizing the eRMS, helping In the procedure of hiring ( scheduling interviews, doing interview calls, carry oning trials, taging them etc. ) And the admin undertakings include supplying stationary, send oning ailments of machine or other equipments if non working or necessitate to be repaired or replaced.
3.2 Accomplishments
It was a great clip for to work in NetSol. The squad I was working with was really friendly and concerted they helped me out in all this procedure. Whenever I need assist there was no 1 to decline it. I did the followers undertakings assigned to me by my foreman good in clip to demo my enthusiasm.
Reimbursements were filed good in clip.
I updated the attendings utilizing eRMS whose bespeaking mails were received by me.
I made interview/test calls to the appliers.
I prepared word paperss and ppt. slides for the preparation session.
I catalogued the library books and maintained it besides kept the record of it.
I fevered the ailments of employees to the refering sections.
I was involved in the forming the parties held in our sections.
3.3 New cognition Acquired
I had an chance to see the practical working of the organisation spatially its HR section. I had practical deduction of my theatrical cognition.
During my internship I had an chance to understand the environment of the organisation by practical experience.
Assignments and undertakings helped me to finish the assignment of fixing the preparation stuff.
Capable BC helped me in every line because it was a preparation to better the communicating accomplishments.
HR classs were all the manner with me as my whole internship was in HR section.
3.4 Problems Encountered
Although internship in NetSol was a fantastic experience but I faced some jobs during my internship.
All the people at that place in the organisation were from top establishments and extremely qualified so I felt a spot baffled, there was an issue of privateness there in the organisation so they did non allow me to all the sectors of HR. On the other manus they are preferring three months internship in which the trade the houseman as an employ, this is non the instance with six hebdomads internship.
3.5 How Experience Impacts your Career
Before the internship I had merely theoretical cognition non the practical, but now I have work experience of six hebdomads. I have an chance to take my failings I have seen during the internship so I will be able to better prepare myself during last semester. When I will travel back to the field I will be a strong campaigner.
Decision
Glossary
NASDAQ ( North American Stocks, Dividends, and Quarterlys )
2 DIFX ( Dubai International Financial Exchange )
3 CMMI ( Capability Maturity Model Integrated )
4 SWOT ( Strength, Weakness, Opportunities, Threats )
5 KSA ( Knowledge, Skills and Abilities )
6 ERM ( Employee Relations Management )
7 EH & A ; SM ( Environment, Health & A ; Safety Management )
8 ERMS ( Environmental Remote Monitoring Subsystems )
